Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
JE l'aime! JE pensais que il est dur mais son doux silicone, mais encore vraiment bonne et belle.
Je commande constamment des housses similaires, Semble chic, la qualité est excellente!
Très belle housse, a répondu à l'attente Et j'aime ce qui protège la caméra, acheté sur le klaxon 30
Je commande un deuxième étui. J'aime beaucoup. Pratique à utiliser. Je recommande le produit.
Ressemble exactement à l'image. Il est arrivé en 2 semaines même s'il disait que cela prendrait un mois.
Super produit♥️
Cas très cool, exactement comme l'image. Je vais commander à nouveau dans une couleur différente
Tous en forme, très satisfait, assis comme un gant et venir dans 8 jours dans SF
Super cas, couleur en direct que j'aime encore plus, plus solide que rose, classe!! Seulement long d'expédition, presque 2 mois
Labai Gera kokybė, vendeur recommander.
L'étui est super, le téléphone est parfaitement adapté. La livraison s'est avérée plus rapide à 12 jours du délai promis. Je recommande le produit!
Super étui! Merci au vendeur!
Tout comme dans la description. Mon Huawei P20 Pro fit parfaitement.
Super travail, tellement content de ce produit, j'ai hâte de l'acheter chez vous⭐⭐⭐
Excelente idéntica à la photo.
J'arrive super vite, la qualité est très bonne je reste excellent pour mon téléphone. Pas besoin de contacter le vendeur
L'image correspond à la réception de l'étui. L'arrivée était prévue le 3 octobre et est arrivée en août, le même mois que j'ai passé la commande. Merci.
C'est déjà mon deuxième étui d'une autre couleur. Modèle très réussi, ne glisse pas, l'appareil photo est noyé, la bague-support ne s'accroche pas et ne gêne pas. Il a fallu moins de 2 semaines pour arriver à mo.
Super, le téléphone p20pro est arrivé. Corps souple, anneau confortable
J'ai commandé le deuxième, j'ai beaucoup aimé, la peinture n'est pas lavable, la taille est exacte. Je recommande
Très beau et livraison rapide du produit merci
Identique à la description, très ferme, j'ai adoré La même couleur
Très bon. Est juste comme l'image. Seulement prendre beaucoup de temps pour arriver. Mais recommander.
JE l'aime! Il était parfait et JE SUIS arrivé super rapide.
Belle housse, douce, agréable au toucher. La femme est satisfaite!!!