Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied! Excellent case, fast delivery. Recommend
The case is just as expected. Feels nice to the touch and lays firmy in my hand.
This is one of the most stylish and good looking phone cases I have ever bought, i hope it stays as neat as it looks now but all and all very good experience.
Impeccable and fast, at the top
Excellent case for S22 sat perfectly, looks cute
Lovely case. Phone looks very expensive
Great cover, lived up to expectations, fits well
2 weeks before Moscow, looks like the photo, the phone will not very tight, but not loose.
The goods are not appropriate quality!
Shell soft good quality I recommend
looks so good. like the same phone. fits really well a Galaxy s22
Super fast, very good!!
Thank you, beautiful, came up perfectly! With the store there was no need to communicate, the order sent quickly, received in a week
A+++++
Beautiful object, up to my expectations
Excellent quality, it protects cameras very well
A little crumpled, but in general, if you pour boiling water-it will be very good Recommend
Very different color from photo blue for the rest a normal tpu case
It's perfect. But the cover itself is very slippery. It will always be neat to take, so as not to drop. Also, the screen will not protect. Clean from scratches and dirt
Super fast shipping, 3 weeks! Do not expect to be honest. Cover fits the description, very good quality. Order, not regret
Nice good looking case. The screen protection could be a little better though.
Cool cases bomb recommend
Fast shipping, good quality!
The order delivered very quickly 10 days, the cover is pleasant, though I thought that it would be made of plastic and not silicone
The order delivery was fast and the items are okay as described.