Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice covers
It's a crumpled. The cover is good, you can feel free to order, just ask for better pack.
very nice
The cover is just perfect, neat edges are above the screen, protecting it. The camera is protected, the phone looks expensive, unlike a simple cover
Excellent product, I liked a lot
A good cover, I order a second time, this time red. If you put under the cover stickers and so on, will hold on well.
Items fit perfectly for Galaxy S22 10/10!
Fastest delivery recently: 10 days to Minsk. The cover is not bad, it sat well, nice in the hand. You can take it.
fit my s21 fe very well
The cover is good. It's been a long time...
Pretty and good case, took 3 weeks of shipment to Indonesia.
Exelent protector, very comfortable especially to press buttons
Excellent product. I arrive in perfect condition. I recommend it
I'm not staying with my phone should annex measures as there are many models with different measurements.
The cover is really very good! Recommend
The cover did not receive, because of the war in the country. The money was returned. Thank you
Very quickly get the order and quality nice
Fast delivery, looks super
The cover is excellent, perhaps the best of transparent, but extremely slippery. Keep it tight!
Great case! Deliver mega fast! In Altai territory yes 15 days! Super! I recommend to everyone!
The cover is beautiful, perfectly fit.
Great, that best fits and the best feel and GRIP leave him.
Really good cover. Receiving at the mail, I thought that I could come for 135R. When I dressed on the phone was pleasantly surprised. I put 5 +. Delivery only long about 2 month
Ordered for S21 +. There are no questions about placing the phone in the case. Only the color of the cover itself is not pure black, there is a shade in the direction of purple (eggplant) :)
Design good and better