Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
top pour s20+
Everything is fine)
The goods came quickly. The cover approached, everything suits, there is no smell. The quality is excellent.
Trop belle
Excellent
A strong smell of silicone, I hope it will fade. Otherwise, I can't give it to my sister who's doing chemistry now because of cancer. My cover on the iPhone is the same at all no groin. The color is not so pink, but slightly redder. As on the phone I do not know, I bought it as a gift.
The material and color exactly correspond! The case is very good
very good fast shipping
It looks very good quality.
Super quality frankly But that but almost 1 month to arrive
Perfect but the color is much clearer than in the photo .... too bad
Very cool, pleasantly surprised. And the color pink, very well… I quite
Arrived after more than a month but complies with the description. Only downside. It was not the color to wish
Perfect! Very good quality and ring behind is magnet. Perfect for car holder
I like the case however the color is not what I expected. It's is more of a grayish blue than a periwinkle blue like the pic.
I sell it to my uncle, I 've come to Mensh Chim two types.
Wszytsko consistent description
Very pleasant to the touch, soft. Very convenient ring and convenient magnet, for use in cars. I like everything. I ordered exactly the same, but at another store, but for three or four months very much peeled paint from the cover. Let's see what happens to this.
Too beautiful color is gorgeous!
Beautiful case! Loved! Color slightly darker than the blue AD, yet beautiful!
Fits nicely
All Super came quickly recommend
2 months passed. But can cause the situation in Russia since Feb. Fits perfectly. Very like. But later day edge has a little shine. How much does not clear.
really like the look and the feel of this case,colour is amazing!
The cover came quickly in 15 days. The color of the cover, ring and lace is different. Not critical, but... At the first dressing, the lower window of the camera was closed, it was necessary to pull on so that it became less adequate. Holes do not match everywhere. The speaker on top is slightly out of place. The sound is heard worse, but, not critical. Bortiki are good, high, but not everywhere close the edge of the phone. I bought a regular bumper while I waited for this for the same money, but it's better. Disappointed.