Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Solid and effective color faithful to the description. I recommend another
Cute cover, pleasant to the touch, there is a loop in the kit
The cover came quickly. Of good quality. I just thought the color would be slightly darker
Received quickly and not disappointed article I have even recommended thanks
I am very proud of my purchase my sound shell as in the photos and delivery to was fast I recommend.
Pretty.. Beautiful purple pink color however be careful by cutting the packaging you risk cutting a small piece of the rope at the same time and it will be unusable...
Super beautiful case. Color is very beautiful. Super fast shipped and definitely recommend!!
Quality is good, delivery 2 weeks to Orenburg, I ordered one color, then changed my mind, asked the store, he agreed to change without problems, thank you very much)
Foremost perfect
Excellent iPhone والسامسونج ملمسها سيلكون but are plastic hardback and are not like rubber, والتصاق magnet excellent strong ومسكة hand good stand tough, will be raised additional comment after use long✅
love it, exactly as described, fast shipping, great color
Beautiful case, And the store responds quickly to messages.
Recommend! Very fast delivery
Perfettq
it was the second time I ordered this phone case in a different color. Very fast shipping, received it in 9 days (Netherlands)! Love the colors. The color is a little bit softer in real but I really like it .
Compatible for samsung s20 fe matches perfectly fast shipping
AMAZING! Snug fit - nice quality material - arrived super fast to Australia
Exactly as the picture. I have the green ordered and the color is just as beautiful as on the picture. The cover is flexible and lies well in hand. The fixed ring on the back is very practical.
Nice, exactly what I ordered! And arrived so fast
Excellent product fits perfect.
Je recommande ras
As seen in the image. I like it. Fast delivery.
Shipping in Lithuania 2 weeks. Cover fits the description. Lace is also there, but did not see it, because lying alone in an envelope. The phone as a native village. Recommend.
very fast and very good!! I love it!!!! thank u store
The cover is excellent. Inside is a velvet backing. The color is very saturated, as in the photo. Nice matte texture