Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is long but arrived intact
Charging work. It's too fast, than expected!
Were bought on sale 11.11. They reached Minsk for almost three months. Everything works. Seller respect.
Very good as expected, but is not going for my devices but is great!!
Well charges, tip glow. Will not wear the phone socket
Great wires. I take not the first time. Already everywhere they are where I go.
Hard, easy to twist. Naturally in comparison with others.
Shoelace come in 3 weeks, all is, not the first time, store Good, recommend.
Everything is fine, do not take the first, delivery about 3 weeks in Moscow region
Delivery is super fast, to the Mail. cables are made qualitatively. I recommend.
Everything is just fine, that's what I wanted. 17.02.2022 made an order, 02.03.2022 arrived at the receipt point. Quality quality is good, the magnet is firmly clinging...
All OK
Everything great
Good quality
Shipping fast and well just arrived
It's all gone, everything works
As always, all OK. A little dolgovato. Thank you
Everything exactly came up, a little hot than original. Delivery is fast, in the new mail received the parcel is worn out, it's good that the store packed in another package and they could not pull out the goods. I pay the attention of the seller to choose a normal sender, and the buyer carefully check the parcel upon receipt.
Good magnet and excellent charging.
Thank you, like a always good quality.
It came before the appointed time, all in place
Goods come with delay
Delivery fast, still did not check if something is wrong with the feedback. I already bought everything here was fine.
The goods arrived somewhere in the area of the month in Stavropol territory purchase is satisfied.
Withstands Okolo 1/2 MC Cable with fast Charge 3/5A