Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've bought products from this shop before.Satisfied as usually
The order arrived very fast and works well thanks
got a cable and tried it. but not for fast charging. I have a p40 lite has a fast charger of 40w but with that cable it charges normally not fast. That is the only drawback of the cable
I received the order, there was a month somewhere. And so everything works. But it was necessary to take two, not one. Tupanul.
Perfecto
Good wires, the magnet is generally a convenient thing. I order not the first time. Sorry only everything is very expensive + 100%. Guys from the sky, where are these numbers from? Dollar that 2 times grew ???
Loved, took 29 days to arrive so give 4 star. More worth it.
Thank you, got faster than promised, everything is fine. Seller recommend.
Delivery fast! ATP 12 days to Kemerovo. I have been using such laces for more than a year! Good Goods and store Recommend!
Got it, works.
Everything is dreamy
I made a mistake with the adapter.
Thanks to the store, I received the goods but still did not check. The order came with other orders. Packed well. Seller recommend.
Neat package. Matches the description. Always excellent quality Thank you
Super fast charging! Found the fragile. But estrou satisfied.
Quality could be better.
All OK. Like.
Corresponds to the description, quality standards.
Everything as always, this store clearly.
Works well and fast delivery. - I have needed to take some of these apart to re-solder the wires onto the magnetic connector before - the wires can come off after a while and you can cut apart the plastic insert to be able to push the connector out of the metal case to access the back of the connector to re-solder it. you can use hot glue to replace the plastic to fit it back in.
Excellent Product, arrived before the date indicated, 100% recommended
As always, everything is fine. I order the fourth time. Fast. Exactly. The store of 5 points.
The wire is good, all is well but there is one thing but the wire when charging the phone is slightly heated and fast charging is lost, in short, for slow charging the cool wire wire wire
Thank you, it's all good
Very long waited! but still came