Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Montre est trop belle, fonctionne le 3 tourniquets, pas imposé!
Article a été comme chaussures riben et la gaze est venu rapide comme prévu. Merci.
Montre chic, merci au vendeur, vraiment pas beaucoup retardé la livraison
La piste n'a pas été suivie, seulement par le vendeur a pu savoir où était le produit et quand il a été reçu, le vendeur est réactif, je recommande
Arrivé 2 jours plus tard. Je pense que c'est une livraison rapide. Emballage digne la montre est belle. Voyons plus loin comment fonctionne la montre.
Trop beau pour commander sur instagram zk _ shopping1 intermédiaire ali express et expédition rapide
Très bon et rapide A est deux boutons que sont inutile .. Et le soleil pas marcher
Très belle
Superbe, merci beaucoup j'apprécie vraiment. Aliexpress est le meilleur
Clairement de haute qualité, semble luxueux, la livraison est longue et le produit n'a pas été suivi
Belle montre
Les montres sont arrivées et ont l'air bien.
Super montre! Livré par coursier, livraison rapide. Comme indiqué, dans la boîte, tout est bien emballé. Pour le cadeau est tout simplement parfait
Qualité Liens دغيا 16 jour حبيييييت
Arrivé comme d'attente… avant la date de votre arrivée, vous
Super montre, petit-fils satisfait. Merci d'avoir livré la commande si rapidement, bonne chance et prospérité. Je recommande.
Super montre
Grosse montre, très belle et élégante une belle montre Social est le deuxième modèle que montre acheter est approuvé, recommander.
Bonne qualité produit, seulement a pris un peu à obtenir. Sur 45 jours à Teixeira de Freitas Ba. Brésil
Arrivée à temps.. Franchement la montre est magnifique
j'ai reçu le produit rapidement avant la date mentionnésur le suivi, fonctionne bien, emballé dans une boite, j'ai rencontré un seul problème c'est quoi j'arrive pas a régler la date j'ai essayé plusieurs fois mais rien ne bouge pour régler la date
La montre est super. Mais les 2 cadrans latéraux ne comprennent pas s'ils fonctionnent ou non et comment les gérer.
La paix!! Le produit est arrivé aussi vite que dans l'ordre Je vous Remercie.
Alhamdoulillah très bonne qualité. Merci à tous.
Tout va bien.