Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much for the order well arrived
I satisfied that is good product.
Excellent shopping, very happy with the product and I arrive very fast.
I am happy with my order. thank you.
There is no presentation box...
Good watches, the price is quite consistent
Good quality product ordered on 11/11 delivered on 20/12
Very satisfied! Thank you so much! Stones are all in place, shimmering and generally look expensive! Reality exceeded expectations
nice watch
Beautiful. it fits well and very attractive.
Ordered on Friday Monday the courier brought. Everything is exactly as in the description
I liked it very much!
The watch has come , but the watch is not MissFox and did not came with box
Nice
It looks exactly like the picture & it's beautiful
The watch I liked but not as in the picture completely is a normal watch closed bad I noticed that other countries handed them the watch with a luxury and beautiful attic but for my country Algeria delivered inside a the quality of the store is shipped quickly and the package arrived in 30 days
The strap is slightly with rust, when the extra links were removed, it was noticed
good product....fas send
Hi dears Thanks a lots because I received my gift on time. really it a good store. The watch also it's very nice. Regard
Great product and fast delivery, I recommend the store
They are beautiful
Is okay
Lovely watch with fast delivery. Just a bit disappointed that there was no box which was shown in the listing photographs!
Excellent quality
bien
Took as a gift. Very beautiful. Advise
Good to receive the product as shown in picture at the time of order. l am happy to receive the same.
Lovely Thanks
до краснодара 24 дня дошло. молодцы. хороший продавец. отвечал на сообщения
A little small, not really big as in the picture
Ordered 11.11 and 20.11 already received. I thought they 'd be bigger. I hope my daughter likes it.
Nice watch, I love,,, delivery planned on 15/12 ,,,, while I received my package on 2/12 ,,, so I can say that the delivery to was too fast,,, thank you a thousand times store
Luxury watches very beautiful and dealer is very good communicate with customer I have many times he buy and advise all its
Okey
Precioso, muy elegante
Everything is super!!!
Much fought arrived right Note 10
I ordered it in gold but jz received zn silver but it remains a very good product
Cheap but Okey
Good watch, satisfied, on the normal hand of the store I recommend
Great watch
god product tanks you
good
Okay.
Beautiful. Very beautiful. I asked for the offer of the watch plus the box. If it's for gift I recommend you buy your box. The presentation is very good. Good quality product. I don't know if he loses color anymore about later on if so I'll comment to help. I recommend it at 100 per 100. More beautiful in person than in photos
The watch is super. For your money. The spouse is delighted!! Shine like diamonds. True, the bracelet should be shortened by links for 5-6. Two weeks before Belgorod.
Perfect
Very nice watch, I am pleasantly surprised and delighted, fast shipping well packaged, I recommend this store.
The clock is great! In fact, better than in the store's photo. The purchase is very satisfied. Recommend. Thank you!!!
Great product very bello.......com plimenti x free blisteringly fast….
Very good product. Satisfied.
מוצר כפי שצפוי לא יותר מזה
The watch is chic, the quality is very good, happy with the purchase
Beautiful watches! Reliable store and its all good. This is the second time am buying. Am happy and I recommend buying from this store and U won't regret. Thanks seller. If I have more than 5stars, I would have given you 10.
je viens de recevoir la montre merci
Thank you! The watch is excellent, look great. Shipping is super fast. I hope and walk for sure. Took as a gift
watch is very good and beautiful. but box was not included
Sehr schnel super 5sterne
Thank you! Perfect!
A good store to the core,fast shipping and good response from the seller. I will definitely recommend. Thank you so much seller
Arrived very quickly, watch looks and feels good nice quality.
Very nice watch, the same as in the photo, I highly recommend this store
Very quickly, and the quality corresponds to the description, cool watches
Elle est vraiment magnifique ont dirait une montre de plusieurs centaines de dollars.
The order is very satisfied!
Very pretty
very nice
It has arrived sooner than I expected, and very well packed. The watch looks nicer to me than the pictures. Thank you very much store.
Foarte frumos ceas.
Items seems accurate. The watches are so beautiful and well packed for delivery and communication was very good during this order. I have placed more order but the store is not replying my questions for this next order. So for that I will give 3 or 4 stars for communication. And items was shipped quickly.
Very beautiful watch !! Very fast delivery!! Super store !!!
Product correct! Excellent material and workmanship!
Thanks a lot arrived the clock
Just order it.
Piekny watch
Disappointed with this. I have purchased from this company several times before and the watches have always come well presented in nice box complete with instruction manual. This time i received three watches together in a plastic bag with only one instruction manual. I cannot give this as a present to someone. I will not be purchasing any more from this supplier.
The excellent goods. Excellent packing. The goods precisely correspond to the description. Fast sending and delivery. The good store. My wife is very happy.
Very nice watch
Super! Thank you! Delivery by courier to the apartment in Tver 4 days.
Товар получил, на вид барслет неочень.
Nice watch. Satisfied.
The watch is sooooo beautiful, the photo does not convey their radiance. I liked it very much. Delivery instant. I recommend the goods and the store! Thank you!
Thank you very much, an honest and professional store in commercial transactions
Cool watch! Look super! Like in the picture. They came super-fast. A week before St. Petersburg, I brought a courier.
es precioso solo que me está un poco grande pero lo mandaré acortar. pero muy bonito y de calidad.
It's just a clock... simpotichnye, lack of chicken, but it will roll.
Everything is fine
Hermoso
All good just got it nice one
Parfait !
All Super As pictured expresowa shipping merchandise worthy command for this cene.
Soll ein Geschenk werden deshalb nicht ausprobiert ! Aber denke alles bestens
Too bad it is not delivered with a box because it would be ideal to make a gift. Otherwise the watch is very beautiful;)))
Really liked the watch, The only moment is the box cracked, but it is not essential, thank you very much, I wanted for a gift for the new year, I'm very pleased, now I want myself, thank you again
Very good quality, perfect
Superb watch and fast
часики пришли супер быстро. Очень красивые, пока все хорошо, упаковка отличная, но а как будут носится и не облезут ли, посмотрим
watch is really nice i like itBut the quality of box is not good... afterall satisfied with the product...
Chic watches. fast delivery. Very shiny.!!!!!!!!!!.. do not cling to clothes .. as a gift was put a cute bracelet... the goods are happy! Advise!!!
It's OK.
.. My mom loved it.
I am very satisfied with this product which I purchased for my mom..
They're divine! Sparkle and look expensive.
Good quality my wife love it
Great watch compared to price, shipping is very fast, I recommend this product
The product is good, arrived well maintained.
Watch cool! In the box is a cleaning cloth, a passport for the watch and a club card. I took as a gift, I really liked, I recommend!!!!!
Thank you very much
She is beautiful, very chic.
Great watch great buy
My wife loved it. I got the watch in less than expected time. It's in perfect condition and works very well. Order made on 23 September and we received it on 11 November. Thank you friend salesman.
Love it.
very very good. and very very very fast shipping. like it
The goods received, corresponds to the picture. I don't know how to behave anymore.
good
Super
Very beautiful, it quickly. Thank you
Very fast abd delivery to Kosovo. The watch is as store described . I recommend this serious seller! Thank you,
Well reçu
very lovely watch
Excellent product, very good quality and excellent discount
Polecam
Excellent Product
I received it look lovely I love it thank you good store.
The clock is exactly like in the picture. Delivery is very fast, came to the Tyumen region in two weeks.
I liked it! Chees are just class.
Quality, beautiful, perfectly packed watches.
Pretty
top
Norms
Very nice product, in accordance with the description. Excellent transaction
Everything is clear, the delivery surprised the speed. There is a light defect on the dial (slightly krivovat)
Masterpiece! Thank you very much to the store! Recommend!!!
Perfect
Satisfied thank you
good product
The clock came in 13 days to Moscow. Externally cute, heavy. The store sent a bracelet in a gift. Recommend.
Отличное качество!!!