Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring is precious, though the stones are very tiny. It's still very nice and elegant.
Very beautiful ring
Very beautiful, I recommend.
Cool ring, worth 925 test, I hope it does not darken
It's just like the promotion, very according to the purchase I totally recommend this store.
Excellent.
Although it is worth a sample, the ring is not silver. Well, for such money, it could not be like that. After 10 days of socks, the upper ball of tears and can be seen from which the ring is actually made.
Excellent quality shines pretty
The ring seems to order its size. But it is still too big. But I like to wear rings on the thumb)))
Beautiful. Such as in the description
Pas mal. J' Aime well
It's a pity to wash, and so super
The store sent the ring very quickly. The item arrived sooner than I expected, that was a very good surprise. Beautiful and elegant ring. I love it.
Very beautiful
Thanks to the store Huitan..all products are nice.
The ring is a little small because of the wide stem, so you need to take on size more. beautiful elegant stylish ring!
Beautiful ring, daughter is happy.
Very beautiful. Thank you
The ring is beautiful, but it's great. On thumb
It's beautiful, I love it! It looks very nice on.
It was delivered today with the two items above. It looks exactly like in the photo. I am happy with it. The Seller is recommended.
I liked the ring very much. Done neatly.
El anillo es hermoso, es mejor que en la foto
Delivery to Moscow 2 weeks, ring R. 10 perfect village at our 19.5 size. Looks great, looks like silver. I recommend the goods and the store!))
Delivered to Rostov region in 16 days. At 18 size ordered 8, perfectly suited. Very like, thank you❤
Very cute exactly like the photo description
top merci
A beautiful neat ring, all the pebbles are inserted at the right angle, the metal is smooth, without swimming, glitters. Looks cooler than in the photo. I'm so pleased with him that I ordered now to this ring and earrings. The store is well done, good luck. ;)
A beautiful ring, the first day interfered on the finger-thick. On the second day I'm used to it. I took it in pairs with earrings.
It's beautiful. Looks just like in the picture. Very very delicate.
Beautiful, loved it, looks good material, looks beautiful in hand, equal to photo, perfect measure
I love this ring just beautiful thank you to the store
The ring is super. At 18 the size ordered 8 measures from the store. Everything came perfectly. The ring is very high quality made, every stone is fixed perfectly, nothing sticks out and does not cling. I highly recommend, you will not regret it. I ordered for a set to similar earrings.
Great ring fit good
Special I love
very good!
its beautiful and true to size shipping was fast I highly recommend this store
Thanks for the fast delivery. The ring is super. I take the second time, the first was great, I gave it to my mother. It sits very well and looks cool! Size 8 took on its finger circumference 59mm.
The ring is very beautiful. Thank you.
The ring came quickly. just instantly. I order this ring from this store for the second time. it glitters beautifully! thank you everything was fine.
Too big
Super. Very beautiful ring. Description and photo corresponds. Recommend.
Beautiful ring, and looks good, but the size is large
Cute ring, with the size only missed
Excellent Product charm me if it is worth it! The price and was very fast delivery! Shining beautiful'll more.
The ring is very beautiful, but it turned out to me (I will reorder
The ring really liked it. Shipping fast. I did not communicate with the store.
Even though I didn’t receive the item, store reacted promptly and got my refund paid. Very proactive and honest.
Article corresponding to the description. Very nice ring. The only thing is that I should have taken one see two sizes below, because they are really too big and I do not know how to put them to my size, but it's my fault. Very good qualities and very beautiful, even more than on the image. I recommend the store, even if I am not communicated with him.
Nice. Thought will stones more with attendance. Worth the price. Arrived within 3 weeks
lindo
Mercii bcp
The 9th size perfectly sat on my middle finger! Yay! The quality is excellent, everything looks neat. Thank you!
Fast shipping! Ring as in the photo. Thin strips, but in itself quite voluminous. On thin fingers is beautiful! On my central finger, the village is perfect. 16,5 my size. Village with a small margin. You can think 17 to drink. I like it very much! All stones are in place, looks like silver
Se and bien bonito
beautiful luv them ❤️ just as described
A little wrong with the size, did not understand the dimensional grid. and on the photo of the site, the ring is more wider than in reality
The ring is made perfectly, really Jewelry Quality. The store returned the money, and then the ring came. So the seller is decent, just terribly long delivery
Recomendable.
I ordered several times very beautiful product
Very nice ring. I'm pleasantly surprised. I received it quickly it's perfect thank you
Very beautiful ring, let's see how it will be worn
It came for 2-3 weeks in Lo. All as in the description, stones on the spot, sparkle at the suit. Lighting. Worth a 925 test.
Ring very beautiful. straight fire. Ordered a large size. Will order more less.
Absolutely superb! Thanks to the store and Ali Express
All is well, it came quickly, the store is well done
Very nice ring, is satisfied in 100%. Recommend
Hello Very nice ring, I offered it to a friend who is very happy. With the HUITAN store I'm never disappointed Thank you very much Cordially
I liked it! I ordered 8 for size 18, it came up! Thank you
Ring super, very beautiful and very rich, fast delivery, I recommend
Super very beautiful ring
For this price… beautifully, though somewhat finer than I expected, but surely satisfied, hopefully he will continue some time beautiful. Fast Delivery
Ring is looking great! I like it a lot.
It's beautiful.
Took over a month to receive but the quality is very good love them
I liked it very much, thank you
Amazing ring, delivery fast, I recommend the goods and the store.
The photo does not favor it but it is very nice, it shines too much, I recommend, the materials are of good quality
Sorry did not fit on the middle finger, but it's not scary. I'll wear it on the nameless. The ring is interesting, heavy. 925 sample inside is worth.
elegant, very nice, very happy.
The ring was pleasant, the size corresponds to the Russian 17
Nice ring. All the pebbles are in place.
Very fine and delicate ring in its design. Exactly the picture, or maybe better. Very satisfied with the purchase. I actually bought it three times for myself and my daughters. Recommend it, they won't regret it.
Beautiful ring, the size is exactly as in the description
The ring is amazing. It looks very beautiful! Got there quickly.
A chic ring. There's a test. I like it very much. Thank you! Delivery is very fast.
Davolen
Very nice ring!
I ordered with earrings. Corresponds to the description. All the pebbles are in place. The order is satisfied. I did not communicate with the store.
ok
The ring matches the photo. Very cool. I will order from this store more
The ring for such an amount of purchase looks super, satisfied
Beautiful ring but lacks rhinestone Pebble. Seller very fast money return deposited.
It's perfect and looks very beautiful
very pretty
I liked the ring. Very nice and delivery was in time indicated
It's beautiful and the size for my finger is perfect N10
Thank you. Everything is fine. Fast shipping. I recommend the store.
Nice design.
Very nice ring
Super
I love it
The ring is super, as in the photo! Who liked it, I advise!
Inside is a sample of 925. Looks very nice ring, convenient the finger. The 19,5 a 10, village
All together, accurate, only small stones and almost does not shine.
it looks like in the picture, very satisfied with the purchase
Looks good. Happy with it
Very nice and neat ring, the order is happy. Let's see how it will be worn.
its good
At 17.5 size 8 is very large, sorry, I will have to re-order
This the second order to do with this supplier. The ring looks exactly like the picture, the glow stones much with the light and arrived in good condition. In delivery combined arrive faster and have had no problems with the delivery, came packed in a bubble out bag. Ask more with this supplier.
The ring is as the picture. It is very thin in the hand and you can carry of informal as more sophisticated way. I love it!!
Beautiful, good quality, good finishes and perfect calm, it took to arrive in Chile 12 days, I love when the products arrive fast
Polecam