Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
El anillo es hermoso, es mejor que en la foto
Delivery to Moscow 2 weeks, ring R. 10 perfect village at our 19.5 size. Looks great, looks like silver. I recommend the goods and the store!))
Delivered to Rostov region in 16 days. At 18 size ordered 8, perfectly suited. Very like, thank you❤
Very cute exactly like the photo description
top merci
A beautiful neat ring, all the pebbles are inserted at the right angle, the metal is smooth, without swimming, glitters. Looks cooler than in the photo. I'm so pleased with him that I ordered now to this ring and earrings. The store is well done, good luck. ;)
A beautiful ring, the first day interfered on the finger-thick. On the second day I'm used to it. I took it in pairs with earrings.
It's beautiful. Looks just like in the picture. Very very delicate.
Beautiful, loved it, looks good material, looks beautiful in hand, equal to photo, perfect measure
I love this ring just beautiful thank you to the store
The ring is super. At 18 the size ordered 8 measures from the store. Everything came perfectly. The ring is very high quality made, every stone is fixed perfectly, nothing sticks out and does not cling. I highly recommend, you will not regret it. I ordered for a set to similar earrings.
Great ring fit good
Special I love
very good!
its beautiful and true to size shipping was fast I highly recommend this store
Thanks for the fast delivery. The ring is super. I take the second time, the first was great, I gave it to my mother. It sits very well and looks cool! Size 8 took on its finger circumference 59mm.
The ring is very beautiful. Thank you.
The ring came quickly. just instantly. I order this ring from this store for the second time. it glitters beautifully! thank you everything was fine.
Too big
Super. Very beautiful ring. Description and photo corresponds. Recommend.
Beautiful ring, and looks good, but the size is large
Cute ring, with the size only missed
Excellent Product charm me if it is worth it! The price and was very fast delivery! Shining beautiful'll more.
The ring is very beautiful, but it turned out to me (I will reorder
The ring really liked it. Shipping fast. I did not communicate with the store.