Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The awards to
Прекрасные кисти, тем более за эту цену. Дошли за месяц до Махачкалы. На ощупь мягкие, натуральный ворс и синтетический. Упакованы очень хорошо. В кейс и каждая в отдельном пакетике. Ручки у них из дерева. Цвет голубой, очень приятный. Всем рекомендую для домашнего применения.
Brushes delivered quickly. The quality is excellent! Thank you store)
Average
Very good quality brushes. Super soft and perfect size. Nice to the touch and presses when using
Muy buenas recomiendo
Super towar błyskawiczną wysyła polecam sprzedawcę
parfait
Excellent. Fast Delivery
Pretty, just as in the description, tightly stuffed all except synthetic, they are more tender. Honestly, I don't know why I need so much, I guess, I will use from power 3-4. But the set is chic, and the packing is quite suitable for a gift. The length of the brushes is 14 cm. Packing height 16 cm. Sending fast, delivery to my city too, the track is visible completely
super
Fast delivery, stylish cover. I have not tried the work yet.
Good brushes, I like how the makeup artist liked
It came very quickly. Super. Also I want to note the brushes are packed well + puddle in a box with a lock, it was very nice
Brush fire. Packing is super. Delivery 2 weeks.
Brushes are the perfect size, very soft to the touch and I like them very much.
Good budget brushes for a beginner. For its price, the quality is excellent. The parcel arrived in less than a month in the next five. The store Thank you very much. Recommend.
Great hair is great and super soft all I can say is they're a little short but if they're good
Кисти пришли быстро! Качество отличное
Brushes of awesome quality! I order 2 times! The store is super, answered all my questions and made a discount. I love this seller! Behind the brushes only to him!
пришло все в целостности и сохранности))кисти очень мягкие. товар шел меньше месяца, продавца рекомендую.спасибо)))
I received a brush, thank you, for such a sum the most) I will try it like they do not climb, do not shed, to feel soft, fluffy, there are external 2 pcs, however, well judging by the pile♀& Middot;
Brushes are not bad, until I used. Delivery is fast enough. Thank you.
Brushes came in 2 weeks, the store did not communicate with the goods liked, and corresponds to the description.
Very very soft brushes, good box. I like! Thank you