Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, stylish cover. I have not tried the work yet.
Good brushes, I like how the makeup artist liked
It came very quickly. Super. Also I want to note the brushes are packed well + puddle in a box with a lock, it was very nice
Brush fire. Packing is super. Delivery 2 weeks.
Brushes are the perfect size, very soft to the touch and I like them very much.
Good budget brushes for a beginner. For its price, the quality is excellent. The parcel arrived in less than a month in the next five. The store Thank you very much. Recommend.
Great hair is great and super soft all I can say is they're a little short but if they're good
Кисти пришли быстро! Качество отличное
Brushes of awesome quality! I order 2 times! The store is super, answered all my questions and made a discount. I love this seller! Behind the brushes only to him!
пришло все в целостности и сохранности))кисти очень мягкие. товар шел меньше месяца, продавца рекомендую.спасибо)))
I received a brush, thank you, for such a sum the most) I will try it like they do not climb, do not shed, to feel soft, fluffy, there are external 2 pcs, however, well judging by the pile♀& Middot;
Brushes are not bad, until I used. Delivery is fast enough. Thank you.
Brushes came in 2 weeks, the store did not communicate with the goods liked, and corresponds to the description.
Very very soft brushes, good box. I like! Thank you
Very beautiful, already my first customer took them
Классные кисточки, мягкие. Посылка пришла быстро.
The parcel reached Vladivostok in 3 weeks. Bones are soft, well stuffed, pile does not climb
Super brushes! Excellent quality, smell of wood and pile. Good packing. Recommend!
Brushes came quickly, correspond to the description. The quality is standard synthetic brushes, with a fairly coarse pile. More suitable for applying cream products. I bought another set from the store-those were much softer and more pleasant. This set is suitable as a supplement-there are 3 small brushes for exact application. But worthy of growing with these brushes do not wait, you need something softer. The packing is compact, smells like plastic. In the rest-the set is good, but this seller has better.
Perfect!
мягкие и приятные для кожи
In Kharkiv, the set came in 25 days. Most of the set is stuffed well, to the touch very pleasant, externally also very stylish and look beautiful. The only thing that upset me is a beveled eyebrow brush, if you need a thin slice, to draw a clear line, then it is definitely not here, on the contrary, the cut is very wide and wide-I'm sure, that this brush I will just dust on the shelf. In all the rest: a very decent set of natural brushes at an affordable price!
Came quickly) thanks) the box under the brush is generally cool) the brushes are good, I'll try more in the case
Good quality and whole fast shipping
Love it! will order again
Took approx 3 weeks to the Netherlands! Very nice quality! Little small but its fine!
Really good quality I love
The brush set is very good, they look good quality are very subtle to the touch and on the face too, the color is very nice, I liked them very much.
In the set there are 3 synthetic brushes! Unfortunately, the description does not say anything about it!!!
I liked the brushes. In the work has not yet tried, but the quality is not bad. 6 brushes are natural (pile Pony), and three are synthetic. Came in a retractable case, which is also very good!) and the price generally pleased. Bought for $2.52. I'm a makeup artist, and I can say that all the brush will definitely come in handy for the purpose) I recommend to buy exactly!) the delivery is normal, about a month month
the bristles are so soft..... Im loving them so much. and they are looking so expensive!!! it's a good buy...
Brushes are well stuffed, they look decent, the pile is natural. There is a small minus-the smell of glue. After washing, the smell remained, I'm waiting for it to leave.
Good brushes
It reached Ukraine in 12 days. Brushes are soft and thick. Recommend
Brushes are soft, decorated beautifully. Delivery is fast enough, I'm delighted. Convenient packaging. Made everything is convenient, the package does not want to throw out, left and will use)))
Cool
Many thanks! Very beautiful!
The brushes came whole. Good, but small soft.
impeccable
Fast shipping. The brushes are very beautiful. In appearance, the quality is good. Until I tried
Brushes came in a whole case, one brush is not glued. Will need to glue
Muy suaves. A la espera de que no se le carga el pelo. Son pequeñitas.
Exactly as in the video to see is!
Ok
Very good brushes, everything matches. Come quickly.
All the same class. It's a book in description. Delivery shvidka, Meni came for 2 types
Tassels look very cool and the cover is cute. Let's see how they behave in work.
все ок
Description exact. Already tried in work. Application and mascara are chic, the quality of pile for 4 +, although for this cost for 5 synthetics perfectly carries and extinguishes cream products. All brushes are more for mascara and medium density application.
Brushes chic! Came quickly-about 2 weeks.
They are of excellent quality, thank you very much
Wonderful set. For the third time I order. I took such myself, now I buy as a gift to my friends. Delivery is fast, two-three weeks. Packed reliably. Shipment is tracked. Very satisfied, thank you to the store!
Very good. Quick shipping
Very cool brushes in an amazing box! They are so pleasant and neatly sheared that the eyes get such a high and shadows are perfectly applied and growing, that you want to endlessly apply makeup :) I will order a new makeup!! Perfect gift for girl and woman!
Excellent brushes, came in a plastic case, like a school pencil case. Quality and density are excellent
The parcel reached me on my second attempt. Thank you store! Brushes are very good, compact, came in a plastic "pencil case", each brush in an individual bag, nothing's broken. The pile is soft in all brushes, except beveled, which is good.
Все отлично, качество отличное, доставка быстрая, трек отслеживается. Спасибо!
I loved them.
Great brushes!
They are lovely the soft master and as described. Fast shipping and a super cute case. I recommend 100% thank you store.
Recommend! Super brushes, soft, carefully made. Pack dotarła in under 3 weeks.
The hardness of the brush is just right. Easy to apply eyeshadow.
3 brushes made of synthetic material brush for growing, eyeliner brush and eyeshadow brush. Minus 3 stars. For fast shipping plus 2
Super nice, good quality
pędzle mniejsze niż wydawały się na zdjęciu ale ladne
They are too beautiful are very good quality and the price wow! Very economical and excellent quality, very natural and soft hair perfect for working! 10000% recommended
I received the parcel quite quickly in the new mail. packed perfectly, everything came whole. The product corresponds to the description, brushes of excellent quality. pile soft to the touch. Everything, as ordered, thank you very much to the store.
I think it's good brushes.
Superb!! I highly recommend! Quality!!
Very good buy
The brushes are not bad, but the smell is so edible chemical, did not help even wash several times with shampoo, I will not buy such goods anymore.
I really liked the packing, I have not tried to use the brushes yet)
For its price is excellent!
wszystkiego ok towar zgodny z opisem
Very nice, they come in a super cuqui box
Fast shipping, perfect item same as description. Very happy.
Quickly received, in only 15 days. Very well packed. Good product. Very useful. I recommend both the product and the store.
Ok
Chic
Norms for beginners, but not stuffed well
Good quality brushes. Two synthetic other natural.
Normal brushes, fast amateur
Good brushes
Good brushes for this price, the first time they fall asleep. Stuffed tight enough, do not stroller
Soft, comfortable short handle. But the smell! The unpleasant smell can not be removed. And soap soap, and alcohol processed. I 've been ventilation for a week, and the smell does not leave. I can't use it like that.
Thank you very much, the order was delivered very quickly, I will order more.
The quality is excellent, the delivery is 20 days.
very nice
Delivered by new mail in 3 weeks, with the store did not communicate. Brushes are good, I recommend
Brushes are super, there is a little smell of truth. But they are very soft and well stuffed
Аккуратно исполнение, хорошее качество.
Brushes are cool, fire! Very satisfied with the quality and price! In the attached case it is very convenient to store. Do not doubt, take it. Brushes quality, without defects, pile does not climb, stuffed well. The store sent quickly. The goods came quickly. The track number is tracked. thanks to the seller!
Poils naturels très souples, idéal pour flouter les fards
Excellent brushes
Cool brushes! Came in 3 weeks at Peter, DPD service to the point of issue. Packed well, in a plastic case-case. Nothing is crumpled, the hair to the hair) I'm happy) went to wash, dry and use)) yay!
The brushes came quickly. The pile is soft, the brush is stuffed well. Not all brushes are suitable for work. Some of them have shadows. Flat brushes fill the pigment well. For personal use is suitable.
Это очень классные кисти! Густые, Мягкие! Удобный футляр. Берите, точно останетесь довольны.
Brushes are sheared, and quite inaccurate. Prickly just brutally. You can find much more pleasant brushes a little more expensive.
всё хорошо
Thank you.
Brushes are beautiful, soft, the handles are not very long, which is convenient. Came in a convenient pencil case. In the work has not yet tried and not washed. There is a light chemical smell. Delivered quite quickly. Faster than other goods ordered on this day and even earlier.
They're charming. I recommend to buy.
Кисти отличные, мягкие, удобные. К покупке рекомендую
Excellent.
Good quality, smooth, soft, in a convenient package. Delivery is standard, tracked. I have not used it yet, I will add a review later.
кисти суперские
In appearance-wonderful brushes, soft, even, without a strong smell of glue. You can catch a little smell if you are very close to sniffing, but they are new and they are norms. I'll wash it and test it. It's a pity that the box came broken, sweet and comfortable.
Наборчик прикольный. Много кистей. пришли в удобной пластиковой коробочке, каждая кисть в отельном пакетике. В принципе там (в коробочке) можно и хранить. Длина кисточек 13,5-14,5см Очень удобно для дорожного варианта. Сделаны кисти добротно. Вот этой кистью мне в принципе нравится карандаш тушевать в зоне ресниц на верхнем веке. Другие кисточки Мама тестирует :-)) Продавец всё оперативно отправил. Доставка около 11 дней всего! С упаковкой тоже всё отлично! Меня всё устроило. Еще что-нибудь выберу в этом Магазине. Спасибо!
poor quality, they are badly cut, there are hardly 3 brushes which are more or less possible to use
Super store, the parcel sent the same day. The parcel reached Ukraine in 2 weeks with a tail. Very well stuffed brushes, soft not prickly do not shed. In work behave very well.
Soft, pleasant brushes. Handle is short, in a very cute case
Brushes fire
The awards to
Прекрасные кисти, тем более за эту цену. Дошли за месяц до Махачкалы. На ощупь мягкие, натуральный ворс и синтетический. Упакованы очень хорошо. В кейс и каждая в отдельном пакетике. Ручки у них из дерева. Цвет голубой, очень приятный. Всем рекомендую для домашнего применения.
Brushes delivered quickly. The quality is excellent! Thank you store)
Average
Very good quality brushes. Super soft and perfect size. Nice to the touch and presses when using
Muy buenas recomiendo
Super towar błyskawiczną wysyła polecam sprzedawcę
parfait
Excellent. Fast Delivery
Pretty, just as in the description, tightly stuffed all except synthetic, they are more tender. Honestly, I don't know why I need so much, I guess, I will use from power 3-4. But the set is chic, and the packing is quite suitable for a gift. The length of the brushes is 14 cm. Packing height 16 cm. Sending fast, delivery to my city too, the track is visible completely
super