Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
пришло все в целостности и сохранности))кисти очень мягкие. товар шел меньше месяца, продавца рекомендую.спасибо)))
I received a brush, thank you, for such a sum the most) I will try it like they do not climb, do not shed, to feel soft, fluffy, there are external 2 pcs, however, well judging by the pile♀& Middot;
Brushes are not bad, until I used. Delivery is fast enough. Thank you.
Brushes came in 2 weeks, the store did not communicate with the goods liked, and corresponds to the description.
Very very soft brushes, good box. I like! Thank you
Very beautiful, already my first customer took them
Классные кисточки, мягкие. Посылка пришла быстро.
The parcel reached Vladivostok in 3 weeks. Bones are soft, well stuffed, pile does not climb
Super brushes! Excellent quality, smell of wood and pile. Good packing. Recommend!
Brushes came quickly, correspond to the description. The quality is standard synthetic brushes, with a fairly coarse pile. More suitable for applying cream products. I bought another set from the store-those were much softer and more pleasant. This set is suitable as a supplement-there are 3 small brushes for exact application. But worthy of growing with these brushes do not wait, you need something softer. The packing is compact, smells like plastic. In the rest-the set is good, but this seller has better.
Perfect!
мягкие и приятные для кожи
In Kharkiv, the set came in 25 days. Most of the set is stuffed well, to the touch very pleasant, externally also very stylish and look beautiful. The only thing that upset me is a beveled eyebrow brush, if you need a thin slice, to draw a clear line, then it is definitely not here, on the contrary, the cut is very wide and wide-I'm sure, that this brush I will just dust on the shelf. In all the rest: a very decent set of natural brushes at an affordable price!
Came quickly) thanks) the box under the brush is generally cool) the brushes are good, I'll try more in the case
Good quality and whole fast shipping
Love it! will order again
Took approx 3 weeks to the Netherlands! Very nice quality! Little small but its fine!
Really good quality I love
The brush set is very good, they look good quality are very subtle to the touch and on the face too, the color is very nice, I liked them very much.
In the set there are 3 synthetic brushes! Unfortunately, the description does not say anything about it!!!
I liked the brushes. In the work has not yet tried, but the quality is not bad. 6 brushes are natural (pile Pony), and three are synthetic. Came in a retractable case, which is also very good!) and the price generally pleased. Bought for $2.52. I'm a makeup artist, and I can say that all the brush will definitely come in handy for the purpose) I recommend to buy exactly!) the delivery is normal, about a month month
the bristles are so soft..... Im loving them so much. and they are looking so expensive!!! it's a good buy...
Brushes are well stuffed, they look decent, the pile is natural. There is a small minus-the smell of glue. After washing, the smell remained, I'm waiting for it to leave.
Good brushes
It reached Ukraine in 12 days. Brushes are soft and thick. Recommend