Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Liked it
I have not used it yet, but I like all the cosmetics of this company
It came well packed, not sealed but looks good and new. The presentation is very nice, I haven't tried the mask yet but the brush and consistency seem to be good.
It came super fast, I don't want to try it, but I know I'm gonna like it because it has the silicone gupillon.
Tush good, the brush is comfortable, does not crumble. All day stood easily, washed off without problems. Product and store definitely recommend
The goods came all satisfied in fact still did not check.
I tried, excellent mascara, I will order more. The order came quickly. Two weeks. Great packaging. Has bought by reviews from block yesyesaliekspress
Very satisfied with the ink. In Kiev came in 16 days
Tush was like that. Spring розділяє чудовo. It's not a compote. You can't take care of yourself. Змивається easily so clap 'Ami. Do not fill in the round dial of cleansing. Pre-war.
Mascara is cool, does not smear, does not crumble, I make the third order)
Already 3 th order. Very good mascara.
I like mascara very much. The brush is comfortable. Cilia separates. Delivery just under a month
Nice mascara. I liked it. Keeps the shape of the eyelashes and washed off without soap and special means does not leave a smear on the face.
Good brashmatik, after sleep-as if only painted :)
Fast shipment and delivery to the RB, purchased by the store's coupon (reliable). The goods meet the requirements of the description with a shelf life of up to 2026G. has a comfortable, curved, silicone brush that well twists the eyelashes. does not crumble, perfectly keeps during the day. I recommend both the product and the seller.
Mascara of good quality, but it does not suit me, it does not thicken, but lengthens, quickly solves and then do not paint, you need to adjust.
The order took longer than the declared time, in the end the order was received. The dispute was canceled. The parcel was put directly in the mailbox.
I love the cosmetics of this company. I order not for the first time. Shipping is always fast. Ordered five positions, the parcel reached 10 days to Chelyabinsk sdecom, very nice, thanks to the store. Packed mascara in a branded box, in a bag with bubbles, so that the package does not crumple on the road. I buy this mascara for the fifth time. It is perfect: separates the eyelashes, lengthens, waterproof, no panda effect and spider's legs, washed off easily with warm water, you can with soap. Milk and micellar water smeared and rinse longer. I do not buy any more mascara of famous brands, I buy only this one.
As always excellent
Заказываю не первый раз продукцию данного продавца. все всегда на высшем уровне,упаковано как положено,в коробочку и целофановую запечатанную упаковку,кисточка гелевая,запах приятный. Отправляют через слжбу доставки СДЭК,курьер привез прям домой. продавца безусловно рекомендую
Good mascara) I order not the first time) does not crumble, cilia do not merge and look natural) I recommend to buy))
Good packaging, not yet used
The product did not come, I already ordered this mascara, I really liked it, like all the cosmetics of this store, but the delivery is terrible! the seller returned the money.
Super good lengthen and gives volume
Tush liked it.