Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything were carefully wrapped, high quality make ups, fast shipping and was surprised with a gift. Thank you Dear Seller. I will buy again.
Thank you store, everything is fine
Mascara awesome
Very fast delivery. I haven't used it yet. The cheek is silicone. Thank you very much. I will still buy Decorative Cosmetics, the same company and from this store.
Mascara liked, well lengthens and separates cilia. Delivery fast, I will order more
It came quite quickly, not yet used, but the mascara itself is heavy, not easy plastic, the cheek as I like soft, the order is very satisfied, I recommend!
I like the products of this manufacturer. Mascara does not fall asleep, eyes do not irritate. The parcel came quite quickly.
Mascara. I liked the design design. Colors good. I do not know how to behave under water, I did not try.
Excellent Product, great quality I bought it for recommendations from a girl on YouTube AlmaBlancaForEver and she surprised me.
Everything looks great and the quality has not pumped up! Mascara lies well and lasts a long time.
Wonderful black mascara, lengthens the cilia. The cheek is comfortable, the shelf life is normal. A little strange easy smell, but in general the norm for carcases + I have a very developed smell. The mucosa does not irritate after application, as often I have with the usual mascara from the mass market. The store is wonderful! Mascara was not sent for a long time, I wrote him a message asking him to send quickly-and she was sent immediately, the delivery was very fast to the point of issue. I'm madly grateful for this))
тушь понравилась,пришла целая,не помятая,красивая упаковка,шла месяц,с продавцом не общалась! спасибо,удачи и здоровья!
Good quality product.
This mascara ordered by clicking on the link from the last order (I hope just changed the appearance). The past was (yes, she and now still have) Super! Does not crumble, does not blur (I could swim in it, steam, sleep sometimes)-it's OK. Hope this one is the same. Term is good (up to 2023G.), packing as always ideal. You can safely take for a gift, like all other products. I will try-I will write Thank you to the store, for mascara only to you, and maybe not only for her))))
Did not try
My favorite store, as always-packing and delivery-all at the highest level.
perfect very fast shipping good packaging
Very fast delivery, very good quality. RECOMMENDED. good decision to buy from this store
Tested a lot also very expensive - but this is really perfect
They sent quickly) in each bag they beat rubber bands for hair, a very pleasant bonus))) it came all the whole, it was 17 days before Omsk)
Super
5 + prosperity to the store and the store
Delivery to the Samara region for 2 months. Sent in a regular bag without tracking. Put it just in the mailbox. The box is not protected, there was no mica. Lucky you weren't lost on your way. The mascara itself is waterproof, you can wash off only with micellar water or liquid for removing make-up. Colors the cilia well, the brush is arc-shaped, comfortable. The shelf life is indicated only on the package, there is nothing on the carcass itself.
Mascara is good, but it's been sooo long
Very happy