Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Huge thanks to the store for such a quality product and fast delivery! Great! Everything is very beautiful, packed wonderful! I look forward to my another order, and I wish you success and prosperity to your business. Successful sales! Thank u
This mascara is very good. It has fibers that help make the lashes look longer. I recommend.
Туш очень стойкая, ложится отлично, без комочков, пока не осыпается! Спасибо!
Товар соответствует описанию. Пришел очень быстро-спасибо продавцу.
Thank you. I like mascara. I bought the second one.
Good mascara, curved brush.
Good morning dear friend, the parcel received this morning thank you for fast delivery, definitely 5 Stars sold for the work done mascara has not a big smell well, very light, almost do not feel! Mascara did not work, I'll test it! For the first time in my life I bought mascara with a twisted brush I hope that this company has everything qualitatively✌I advise everyone unequivocally, for such a sum a good corporate mascara is nowhere to buy, so order boldly to the store I wish strong health and good luck in the highest work with respect to your customer❣& Middot;
Delivery by sdecom almost two months. In Russia, the parcel was not tracked. Packed in a pouper bag, boxes are a little crumpled, for a gift will not go. The cosmetics itself externally really liked, until I used, then I'll add.
Very fast shipping.
Ink Great packed, very narrow toothbrush, I think will check on the short with nature eyelashes, but not yet testowalam.
Mascara is resistant, lies down perfectly, without lumps, does not crumble! The product corresponds to the description. I liked it, there are no allergies, the eyelashes are fluffy! Came the order very quickly-thank you to the store.
Best Mascara. Of all I had. I tried to give up Chinese in favor of the others, but no. She's perfect.
Well for the price it is ok but I personally prefer essence mascara
Mascara is excellent, the brush is comfortable, everything is like in the description. Thank you to the store, perfectly packed, nothing was crumpled.
Mascara did not like at all, I did not understand where so many good reviews .. lies down with some lumps, very hard lies down, eyelashes merge .. It looks very not beautiful, does not lengthen. Once I tried and I will not again. Elinary plus very persistent
Dries quickly
Normal
Amazing! I can't believe a rimmel with that price opens such a good look. The ones I have so much more expensive still lengthen me something else, but the extension this one gives is wonderful. I'll use it every day! So soon no allergies, and it's easy to apply.
I liked the mascara. Not dry. It is worth the period of use up to 23 years. The box was a little crumpled. The only drawback is that the box is not sealed in cellophane. And so happy.
Mascara already took such, really liked, this time I decided to take on New Year's gifts. Unfortunately, I came in the pompous boxes. Of course, this did not affect the quality. Delivery is very fast. thank you!
Mascara is fresh (up to 11.2023), good, I take not the first time-it lengthens the cilia well. Delivery pleased-only a month (usually more than two)
The goods are excellent!
The price is according to the quality.
Norms, but not ah...
The long-awaited mascara came. I have not used it yet. Track wasn't tracked. Took on recommendation in the comments, many good reviews. Let's see)). I advise the store and the store.
Mascara I really liked, I recommend the store, I make an order for the first time, everything sends
Quality is good. i ordered two pieces. Came the goods to Rostov region for 2 weeks. Pleasantly surprised by the delivery. Thank you store.
The order went to Volgograd for about 2 weeks. Tracked. Received through the delivery service SDEC. The goods have been packed well. Came without damage. Shelf life up to 2023G. The quality of the goods is good. The store and I recommend it.
Makeup of great quality. To me this is the best store. The only problem is that the packing not come with good protection, so the boxes come bruised and a pencil broke. But the product is wonderful and very fast. The store sent a gift, thank you!
Mascara came to Ukraine in three weeks.
ok
Very fast delivery via sdek. Thank you. really beautiful mascara, visually pleasant. I haven't tried it yet. But the box was jammed-it will not go for a gift.
Perfect satisfy my expectation
Ink used from paru years from different vendors. Like the very its texture, lengthen szbbko wysych leaving eyelashes in wymodelowanym condition, not crushes the not smudge. Zmywa the ordinary gel facial cleanser without pozostawania effect teddy bear Panda! Highly recommended goods and salesman
All OK
Thank you.
Fast shipping. I missed the product being sealed! Just need to prove it.
I order the second time. Twists, lengthens, does not print on oily skin. The only negative-if the particles fall into the eyes, irritation begins. It is necessary to apply very acurately
Lengthens, but there is no volume
super!!!
Delighted with the products! Great quality and very fast delivery! I recommend 100% to the store!
Come quickly, all is well, thank you.
Thank you.
The goods are of excellent quality. Thank you store. I'll order more. 5 stars.
I like this mascara, I do not order it for the first time. Delivery without a track for a month and a half.
Fully corresponds to the description on the store's website. Packed very well, came the parcel in perfect condition. Cosmetics Quality at a very democratic price.
Corresponds to the description. Beautiful and securely packed. Product came very quickly I recommend the store
Nice, I haven't tried it because I have many others started but it's usually good brand
Garna packing. Uncle.
Normal mascara
He arrived in perfect condition, took 20 days to get to my house and I'm satisfied with that. The texture is nice and defines the eyelashes well, it lasts long enough for me but with the heat it tends to start running, from there on out all right
The goods are satisfied, the store service is good!
Delivery super fast quality super
Thank you for quickly delivery of the order. Everything is very carefully packed. Not one box did not crumble. The quality is very good.
Excellent mascara, I take not for the first time. The firm is good, cosmetics quality. I recommend.
Mascara is waterproof. Keeps well, comfortable Brush. Advise.
Very good, not skleja❤
Nice mascara. Came in 13 days. Packing and mascara itself is beyond praise. I will order more)))
He arrived very quickly, in 8 days. The perfect boxes and with their packaging closed. Colors as in photos, I have to try everything for a while to see the result but it looks very good.
Quickly came the parcel. It's all well packed. Excellent store and good goods. Using this product for a long time. And recommend to all
Shop excellent asked the store to deliver the goods quickly, the seller has granted my request and has come quickly
Excellent.
Ещё не пользовалась. Запах обычный для туши, щёточка хорошая.
Labai Geras kokybiškas tušas Labai outlet dažo rekomendoju
It's been two months. I was about to open a dispute. Colors good. Lengthens. Whether it will flow and fall asleep, it is not yet known. Soon I will add a review.
Good carcass. I took food. Duge is pre-war. The salesman has been doing the zruz. All Super
Visually everything is fine, the package is whole. A box without mica, which for me is a certain plus-less plastic garbage. The mascara itself has not yet opened. Thank you store!
Fast delivery. Recommend
The order made 11.11 received 17.12. Packed well. I didn't. I bought it on advice. Like a good product.
Тушь получила, пришла в целости и сохранности, только не понравилось, что упаковка не была в защитной плёнке, такой товар может любой открыть. Доставка полтора месяца.
Has very like
Testing today a whole day of mascara, while a good impression, it's been 7 hours, nothing crumbled, no allergies, I will still order
A month went to Moscow. With the fact that I immediately ordered a lot of cosmetics, it took a long time. The store divided the entire order into 2 parts and this part sent by sdecom, the courier brought it to the house. All came whole, no box is crumpled, although the seller just packed each goods in individual package, and then he put it all in the postal bag. All funds with a good shelf life-until mid-2023. On the eyelashes did not try, but the hand is washed off with water, although it does not blur, if you just put water on it. In general, the order and quality is satisfied. The seller supports communication, tracks the parcel and overflows for delivery. If something does not suit when used, I'll add a review.
The package is a little crumpled, but the main thing is the mascara itself in order. Applied well. lengthens. No smell .. Let's see how will behave further.
Delivery in 2 weeks, very cool product, not uczula.
Mascara came in satisfactory condition, shelf life up to 2023, but did not like, the contents in a semi-dried state, it's impossible to paint eyelashes, I do not advise, maybe I'm not lucky.
Tush went very long. Opened the dispute, the store immediately returned the money. After a while, touche came. Do not fall asleep, it lasts very long. I'm happy with the purchase.
Not bad, I will try, the brush is good