Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice, I haven't tried it because I have many others started but it's usually good brand
Garna packing. Uncle.
Normal mascara
He arrived in perfect condition, took 20 days to get to my house and I'm satisfied with that. The texture is nice and defines the eyelashes well, it lasts long enough for me but with the heat it tends to start running, from there on out all right
The goods are satisfied, the store service is good!
Delivery super fast quality super
Thank you for quickly delivery of the order. Everything is very carefully packed. Not one box did not crumble. The quality is very good.
Excellent mascara, I take not for the first time. The firm is good, cosmetics quality. I recommend.
Mascara is waterproof. Keeps well, comfortable Brush. Advise.
Very good, not skleja❤
Nice mascara. Came in 13 days. Packing and mascara itself is beyond praise. I will order more)))
He arrived very quickly, in 8 days. The perfect boxes and with their packaging closed. Colors as in photos, I have to try everything for a while to see the result but it looks very good.
Quickly came the parcel. It's all well packed. Excellent store and good goods. Using this product for a long time. And recommend to all
Shop excellent asked the store to deliver the goods quickly, the seller has granted my request and has come quickly
Excellent.
Ещё не пользовалась. Запах обычный для туши, щёточка хорошая.
Labai Geras kokybiškas tušas Labai outlet dažo rekomendoju
It's been two months. I was about to open a dispute. Colors good. Lengthens. Whether it will flow and fall asleep, it is not yet known. Soon I will add a review.
Good carcass. I took food. Duge is pre-war. The salesman has been doing the zruz. All Super
Visually everything is fine, the package is whole. A box without mica, which for me is a certain plus-less plastic garbage. The mascara itself has not yet opened. Thank you store!
Fast delivery. Recommend
The order made 11.11 received 17.12. Packed well. I didn't. I bought it on advice. Like a good product.
Тушь получила, пришла в целости и сохранности, только не понравилось, что упаковка не была в защитной плёнке, такой товар может любой открыть. Доставка полтора месяца.
Has very like
Testing today a whole day of mascara, while a good impression, it's been 7 hours, nothing crumbled, no allergies, I will still order