Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A month went to Moscow. With the fact that I immediately ordered a lot of cosmetics, it took a long time. The store divided the entire order into 2 parts and this part sent by sdecom, the courier brought it to the house. All came whole, no box is crumpled, although the seller just packed each goods in individual package, and then he put it all in the postal bag. All funds with a good shelf life-until mid-2023. On the eyelashes did not try, but the hand is washed off with water, although it does not blur, if you just put water on it. In general, the order and quality is satisfied. The seller supports communication, tracks the parcel and overflows for delivery. If something does not suit when used, I'll add a review.
The package is a little crumpled, but the main thing is the mascara itself in order. Applied well. lengthens. No smell .. Let's see how will behave further.
Delivery in 2 weeks, very cool product, not uczula.
Mascara came in satisfactory condition, shelf life up to 2023, but did not like, the contents in a semi-dried state, it's impossible to paint eyelashes, I do not advise, maybe I'm not lucky.
Tush went very long. Opened the dispute, the store immediately returned the money. After a while, touche came. Do not fall asleep, it lasts very long. I'm happy with the purchase.
Not bad, I will try, the brush is good
Huge thanks to the store for such a quality product and fast delivery! Great! Everything is very beautiful, packed wonderful! I look forward to my another order, and I wish you success and prosperity to your business. Successful sales! Thank u
This mascara is very good. It has fibers that help make the lashes look longer. I recommend.
Туш очень стойкая, ложится отлично, без комочков, пока не осыпается! Спасибо!
Товар соответствует описанию. Пришел очень быстро-спасибо продавцу.
Thank you. I like mascara. I bought the second one.
Good mascara, curved brush.
Good morning dear friend, the parcel received this morning thank you for fast delivery, definitely 5 Stars sold for the work done mascara has not a big smell well, very light, almost do not feel! Mascara did not work, I'll test it! For the first time in my life I bought mascara with a twisted brush I hope that this company has everything qualitatively✌I advise everyone unequivocally, for such a sum a good corporate mascara is nowhere to buy, so order boldly to the store I wish strong health and good luck in the highest work with respect to your customer❣& Middot;
Delivery by sdecom almost two months. In Russia, the parcel was not tracked. Packed in a pouper bag, boxes are a little crumpled, for a gift will not go. The cosmetics itself externally really liked, until I used, then I'll add.
Very fast shipping.
Ink Great packed, very narrow toothbrush, I think will check on the short with nature eyelashes, but not yet testowalam.
Mascara is resistant, lies down perfectly, without lumps, does not crumble! The product corresponds to the description. I liked it, there are no allergies, the eyelashes are fluffy! Came the order very quickly-thank you to the store.
Best Mascara. Of all I had. I tried to give up Chinese in favor of the others, but no. She's perfect.
Well for the price it is ok but I personally prefer essence mascara
Mascara is excellent, the brush is comfortable, everything is like in the description. Thank you to the store, perfectly packed, nothing was crumpled.
Mascara did not like at all, I did not understand where so many good reviews .. lies down with some lumps, very hard lies down, eyelashes merge .. It looks very not beautiful, does not lengthen. Once I tried and I will not again. Elinary plus very persistent
Dries quickly
Normal
Amazing! I can't believe a rimmel with that price opens such a good look. The ones I have so much more expensive still lengthen me something else, but the extension this one gives is wonderful. I'll use it every day! So soon no allergies, and it's easy to apply.
I liked the mascara. Not dry. It is worth the period of use up to 23 years. The box was a little crumpled. The only drawback is that the box is not sealed in cellophane. And so happy.