Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product. Black leaves eyelashes curved, water resistant. Arrived in about 23 days.
A year ago I made a lot of orders and some took a long time and others didn't get a refund but with these orders were fast delivery
Mascara is very good, I liked it. I recommend to everyone))
I liked it very much, I order the second time. delivery to the house.
Ordered mascara 27.11 received 7.12. The box is in good condition. Thank you store. I did not communicate with the seller.
Buen rímel
Fast shipment and delivery. The product fully corresponds to the description. Mascara, indeed, lengthens the eyelashes, but does not add volume.
I buy not for the first time, good quality! Does not crumble, does not roll, in general, I like.
Excellent store, sent me a gift lipstick, and the products came very well.
bought o.two.o before as well. like their products. really nice
Everything perfect, the quality is spectacular, very well packed, everything comes in excellent condition. I loved him! The description is exactly what I get and the presentation is beautiful.
Тушь понравилась, красит хорошо не марает, кисточка с изгибом очень нравится. Не осыпается, смывается обычной пенкой. В общем тушь понравилась, продавца советую.
Not bad mascara. And I liked the brush. I'll still order.
I love the carcases of this company, I already tried 3 types, all worthy.
Mascara is super. Ordered 13.09 received 25.09.
Very satisfied
Delivery to lesoborsk for a month and a half. I took the order at the post office.
Good mascara. Came super fast. Two weeks.
I recommend definitely and the goods and the store!!!!!♥& Middot;♥& Middot;♥& Middot;
Good mascara. Not the first time I take cosmetics of this brand, always like
The parcel reached 14 days to the Vladimir region, packed perfectly, even the box did not crumble. I can not say anything about quality yet. Not the first time I order from this store.
The goods came but the brush is not so fluffy mascara without smell
Superinis Tusas, rekomenduoju
Ideal mascara with fiber. The brush is also curled so it's easy to use .Since the cap can be tightened firmly, liquid does not leak from the gap between the cap and the main body. o.two.o Thank you for your love.
In principle, mascara is not bad. It doesn't crumble. Applied easily. That's just the feeling that the brush is bald. From the beginning, all the rules were for the second application of the villi appeared