Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery in 2 weeks, cool product, not uczula.
Excellent mascara, like all other goods in this store. Take it will not regret it
The goods received, delivery by courier. Mascara is packed in a box. Mascara liked lengthens, but quickly dries, before you can paint it already dried on the eyelashes. Do not crumble, all day passed. In the tush itself there are villi for length. Eyelashes do not glue, slightly twist. The only no limiter, a lot of carcases are recruited on the brush because of this it is uncomfortable to paint. In general, I liked the mascara. Product and store recommend!
Delivery took less a month and item arrived well packaged. Have not tried product yet but from what I see, item does match its description and arrived pretty quick! Would recommend!
Very good, and very beautiful! Arrived very fast recommend the store! Thank you
Отличная тушь
Happy with my order... Very nice pakajing .. I will try them and I will come back to you...
The order took 1 month 1/2 to arrive and was worth it. I loved the products, the aroma is excellent and the application very good. The package came super well packed and protected. I recommend it to 100% and I'll buy again.
Neat tube, very nice to hold in your hand. Eyelashes lengthen, well colors, quickly dries, it is easy to wash off гиалуронкой. No irritation! Recommend
Mascara is good, I did not feel any discomfort, but I'm not allergic. Packed in mica and box with shelf life, fresh, with microfiber for eyelash extension, but it does not give volume, only length, but very good length. Just after it I walk on the eyelashes with a volume mascara.
Super mascara
Mascara of medium quality, at its price (200 rubles.), brush comfortable fibrovaya, silicone I like more, because. They also comb their eyelashes.
Thank you. In this store I order not the first time, I'm happy. Mascara has not yet tried. I'll unsubscribe later.
The brush is silicone bent, not yet tried, but I think it will be good
There is no description on the bottle, maybe all information on the box, shelf life up to 2023G, the smell is small.
40 days to arrive in Italy. I haven't tried yet.
Wow!!! 11.11 made an order, and already 14.11 goods arrived in Surgut. That speed. First time so fast. Thank you!
Mascara liked, color saturated black. The brush is slightly curved, I like this shape, but maybe it's an amateur. Mascara extends well and slightly twists the eyelashes. It is applied conveniently. The parcel came to CDEC. The track showed the wrong location. On the track, the parcel was transferred to the carrier and did not enter the country, and after the fact, the delivery service already had and I received a notification to receive at the point of issue. It was about 2 weeks, if you consider that you ordered on Black Friday, then very quickly. With the store did not communicate, but I recommend the seller for a quality product and fast delivery.
Great pozytyw
it is a really great mascara! good from the very first use:) only one coat and the job is done!
Looks nice, didn't use it
I liked it very much
Доставка в Москву 1,5 месяца. Упакована в фирменную коробочку, срок годности в порядке. Неплохая тушь: хорошо носится, не осыпается, водостойкая, слегка увеличивает объем. Но совсем не удлиняет как заявлено. Из недостатков: не очень удобная щёточка, склеивает ресницы. Брала с купоном
top du top .O.TWO.O 3D est devenu mon mascara fétiche. the best
Quality packaging, beautiful design of the tube. The brush is small and comfortable. Mascara on the eyelashes keeps all day, does not crumble. Easy to remove. I will order more
Excellent, I take not the first time
Perfect, it's second time I place large order of products and they arrived fast and in perfect condition.
Thank you for the good quality of mascara and fast delivery. I recommend the store and his quality store
I order during 11.11, and arrived in Brunei on 23.11.. Well packed. Thanks to the store.. Haven't try yet. But it looks good.
All at the highest level, I will order more, here is the delivery oooochen long
The order for some reason was broken into 2 parts. The first part came to Petersburg two weeks after the payment, and the second one in a month and a half. The quality of the carcasses is excellent!
Came in two weeks to Poland. Ink fresh, strong, paints very wyraziście. Is Super
Nice mascara.
I order not for the first time. Mascara gorgeous
The mask is excellent, it took a little delivery, but all excellent, I recommend the store.
Good mascara! does not crumble, does not smear, rinse with warm water with tonic. Super! thank you!
Delivery to Ukraine-Kiev 52 days. The code was tracked to Ukraine. I thought I wouldn't wait. Mascara is good, I have eyelashes thin and small, slightly lengthened, does not flinch, but in any case, it's better for a lot of branded expensive carcasses, I'm happy, I'll try to find this store's furry-fat mascara.
It doesn't smell bad, the presentation is very nice. Single left test it. Fast shipping to Yucatan, Mexico (2 weeks)
Everything as described. Good quality product, I like it. Thank you store very much!
I order not the first time. i like it. Separates perfectly and washed off also easily in the evening.
The parcel came very quickly. about 2 weeks. Delivery by courier. I used the month very much. Colors well. Water-resistant
As always perfect, super fast shipping and quality product
I liked the mascara, the eyelashes do not glue. Does not crumble, waterproof.
I love it! Like the eyeliner, I wanted to try the brand and it's a pass! The brush is not the one I like best, because it's hair like cortitos and I like it n of long hairs (but this it's already a matter of gsutos), but it's very comfortable to use, it holds well without moving, or disappearing. After a while wearing it I pressed it with two fingers and I didn't stay a little bit on the fingers, hallucinated! It takes a month, but it's certainly worth it.❤Plus he came with a little gift!
Thank you to the store))) delivery is good, ukrmail The goods is the same as the picture
Nice mascara. I liked it. Keeps the shape of the eyelashes and washed off without soap and special means does not leave a smear on the face.
Very well twists the eyelashes. It doesn't crumble. I'm happy.
Everything is clear!
All right. I love this brand Thanks
Order 13.11. Shipping 24.11. The mascara is fresh, the shelf life is up to 2023 years. The brush lengthens and twists the eyelashes, without volume. It worked for me. Recommend. Took for 156 rubles
Very good! Fantastic!
Mascara does not sleep, when removing makeup, it goes with fibers. it does not smear.
Excellent product. Black leaves eyelashes curved, water resistant. Arrived in about 23 days.
A year ago I made a lot of orders and some took a long time and others didn't get a refund but with these orders were fast delivery
Mascara is very good, I liked it. I recommend to everyone))
I liked it very much, I order the second time. delivery to the house.
Ordered mascara 27.11 received 7.12. The box is in good condition. Thank you store. I did not communicate with the seller.
Buen rímel
Fast shipment and delivery. The product fully corresponds to the description. Mascara, indeed, lengthens the eyelashes, but does not add volume.
I buy not for the first time, good quality! Does not crumble, does not roll, in general, I like.
Excellent store, sent me a gift lipstick, and the products came very well.
bought o.two.o before as well. like their products. really nice
Everything perfect, the quality is spectacular, very well packed, everything comes in excellent condition. I loved him! The description is exactly what I get and the presentation is beautiful.
Тушь понравилась, красит хорошо не марает, кисточка с изгибом очень нравится. Не осыпается, смывается обычной пенкой. В общем тушь понравилась, продавца советую.
Not bad mascara. And I liked the brush. I'll still order.
I love the carcases of this company, I already tried 3 types, all worthy.
Mascara is super. Ordered 13.09 received 25.09.
Very satisfied
Delivery to lesoborsk for a month and a half. I took the order at the post office.
Good mascara. Came super fast. Two weeks.
I recommend definitely and the goods and the store!!!!!♥& Middot;♥& Middot;♥& Middot;
Good mascara. Not the first time I take cosmetics of this brand, always like
The parcel reached 14 days to the Vladimir region, packed perfectly, even the box did not crumble. I can not say anything about quality yet. Not the first time I order from this store.
The goods came but the brush is not so fluffy mascara without smell
Superinis Tusas, rekomenduoju
Ideal mascara with fiber. The brush is also curled so it's easy to use .Since the cap can be tightened firmly, liquid does not leak from the gap between the cap and the main body. o.two.o Thank you for your love.
In principle, mascara is not bad. It doesn't crumble. Applied easily. That's just the feeling that the brush is bald. From the beginning, all the rules were for the second application of the villi appeared
Pros: The mascara is not smeared and does not crumble during the day. Washed with ordinary soap for washing and warm water "stockings". So no panda effect. Inexpensive. Delivery is fast enough. Mascara is fresh. Brush comfortable. Less: there is no limiter. A lot of mascara on the brush, the brush is not "pressed" from excess automatically, which makes the application less convenient. In general, a good mascara for every day for natural makeup. The quality of the workshop is quite justified. But I bought on Ali more convenient in application.
ENVIO MUY RAPIDOY LOS PRODUCTOS INMEJORABLE PRESENTACIÓN Y DE BUENA CALIDAD POR EL PRECIO.