Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличная тушь
Happy with my order... Very nice pakajing .. I will try them and I will come back to you...
The order took 1 month 1/2 to arrive and was worth it. I loved the products, the aroma is excellent and the application very good. The package came super well packed and protected. I recommend it to 100% and I'll buy again.
Neat tube, very nice to hold in your hand. Eyelashes lengthen, well colors, quickly dries, it is easy to wash off гиалуронкой. No irritation! Recommend
Mascara is good, I did not feel any discomfort, but I'm not allergic. Packed in mica and box with shelf life, fresh, with microfiber for eyelash extension, but it does not give volume, only length, but very good length. Just after it I walk on the eyelashes with a volume mascara.
Super mascara
Mascara of medium quality, at its price (200 rubles.), brush comfortable fibrovaya, silicone I like more, because. They also comb their eyelashes.
Thank you. In this store I order not the first time, I'm happy. Mascara has not yet tried. I'll unsubscribe later.
The brush is silicone bent, not yet tried, but I think it will be good
There is no description on the bottle, maybe all information on the box, shelf life up to 2023G, the smell is small.
40 days to arrive in Italy. I haven't tried yet.
Wow!!! 11.11 made an order, and already 14.11 goods arrived in Surgut. That speed. First time so fast. Thank you!
Mascara liked, color saturated black. The brush is slightly curved, I like this shape, but maybe it's an amateur. Mascara extends well and slightly twists the eyelashes. It is applied conveniently. The parcel came to CDEC. The track showed the wrong location. On the track, the parcel was transferred to the carrier and did not enter the country, and after the fact, the delivery service already had and I received a notification to receive at the point of issue. It was about 2 weeks, if you consider that you ordered on Black Friday, then very quickly. With the store did not communicate, but I recommend the seller for a quality product and fast delivery.
Great pozytyw
it is a really great mascara! good from the very first use:) only one coat and the job is done!
Looks nice, didn't use it
I liked it very much
Доставка в Москву 1,5 месяца. Упакована в фирменную коробочку, срок годности в порядке. Неплохая тушь: хорошо носится, не осыпается, водостойкая, слегка увеличивает объем. Но совсем не удлиняет как заявлено. Из недостатков: не очень удобная щёточка, склеивает ресницы. Брала с купоном
top du top .O.TWO.O 3D est devenu mon mascara fétiche. the best
Quality packaging, beautiful design of the tube. The brush is small and comfortable. Mascara on the eyelashes keeps all day, does not crumble. Easy to remove. I will order more
Excellent, I take not the first time
Perfect, it's second time I place large order of products and they arrived fast and in perfect condition.
Thank you for the good quality of mascara and fast delivery. I recommend the store and his quality store
I order during 11.11, and arrived in Brunei on 23.11.. Well packed. Thanks to the store.. Haven't try yet. But it looks good.
All at the highest level, I will order more, here is the delivery oooochen long