Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, there are small scales in the carcasses, apparently, for the effect
Mascara is good, the brush is long. According to the reviews, I waited for delivery in a week, but no, it came in a month by mail of Russia, there were no gifts, although I ordered more than 1000 rubles)
Mascara liked, waterproof, not volume, but elongation as described and separation, I recommend
Mascara, just bomb!!!! Does not crumble and does not flow/hit under wet snow.../ It is washed down into lumps, I.E. Not smeared! The shape of the eyelash keeps awesome!!!!! I advise you to buy!!! Price, also corresponds!!!! Unfortunately, we have expensive shipping But, if you take a big/you can cooperate with friends/then oooochen profitable!!!!!
Super mascara is the 4e time I always order great!
Parfait
The store is honest and very responsible. The product is excellent and well packed.
I do not buy it for the first time. I like that it is convenient to wash off and there is no "panda" effect. Suitable for the pool at the same time is removed with a stove with water. To store many thanks and good luck in business
все отлично очень быстрая доставка
nice
I buy this mascara not the first time, I like
Nice presentation
Unexpectedly excellent goods! Resistant, well pigmented, convenient to use! Delivery about 3 weeks. Thank you!
супер быстрая доставка 2 недели в Барнаул
Ordered as a gift, everything is well packed, fast delivery by Courier
Доставка в срок, упаковано в пупырчатый пакет и коробочка не помялась. Качество туши очень порадовало: действительно хорошо удлиняет и придает объем и при этом смотрится естественно (а не как "паучьи лапки"), запаха сильного нет, не растекается и при этом легко смывается не оставляя синяков под глазами. Кисточка тонкая и изогнутая - удобно. На фото накрашен один глаз (правда фото не очень)
I take mascara for the second time. Quality is satisfied. Does not crumble, leaves no traces on the skin during the day. The goods come with good shelf life, packed in mica. I recommend the goods and the store!
Arrived during. Texture liked, creates not a large volume. I did not wear it for a long time.
Mascara already took such, really liked, this time I decided to take on New Year's gifts. Unfortunately, I came in the pompous boxes. Of course, this did not affect the quality. Delivery is very fast. thank you!
тушь хорошая, спасибо продавцу, порадовала щёточка и наличие срока годности
Excellent.
отличная тушь,буду заказывать ещё! продавца рекомендую!
Good mascara, I order not the first time, very persistent
Chic mascara, washed off without divorce (removed with such pieces as it would) keeps well, no allergy happened.
заказ пришёл за 40 дней все соответствует описанию.