Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mascara bomb!!!! I'm delighted with her. Just amazing. Thanks Jum and store
Perfect product quality, thanks to the store
Excellent mascara, lengthens, does not glue, delivery is fast. Thank you.
Mascara of good quality. Excellent lengthens the eyelashes. It is removed easily by micellar water. It doesn't.
very good mascara! really lengthens the lashes, and the applicator is very precise, thin and with a good grip! I still have to check if it lasts a long time, but so far I'm definitely pleased. Recommend this store for this and other products, everything I bought was very good.
Ultra long folded brush with short włoskami. Gently Applied ink, can paint 2-3 times
super
Fantastic mascara, the best I 've ever tasted. O.TW. O. Is quality assurance. I recommend the store, very professional and fast.
Thank you very much. 1.5 months. The Courier personally delivered to the hands. The packing is excellent, the boxes are stocked in mica. The shelf life is. Mascara liked, good quality. eyelashes twist and color well. I'll order more.
All Super
Super Good
Came to St. Petersburg in 2 weeks. Mascara is great! For the day, the eyelashes did not fall down, the mascara did not crumble, did not lubricate.
Mascara received very quickly. Liked, well lengthens and colors, washed with ordinary water. Thank you store.
Mascara did not reach, for some reason there was a mistake with delivery. Thanks to the store, immediately returned the money.
Nice mascara, ilongates if you do not brush over with a comb it does makes spider lashes.Customer service is super, very good store.
Perfect! It has arrived in two weeks in Spain! I like bb cream very much and very good smell. I recommend
Shipping fast. It's whole. Shelf life up to 2023G. According to the composition, the same mascara in the store took for 600R. Here the price is pleasantly happy. Thank you store.
Very nice mascara. It lengthens the eyelashes well and does not flow I am very satisfied thank you
Тушь шла ооочень долго, но всё таки пришла, уже защита закончилась, и я уже спор открыла, но всё хорошо, сняла звезду только за это.., а так тушь хорошая, мне понравилась, брала 2, одну в подарок, всё ок, рекомендую..)
Good mascara Curved cheek For privacy
Delivery is fast, there are small scales in the carcasses, apparently, for the effect
Mascara is good, the brush is long. According to the reviews, I waited for delivery in a week, but no, it came in a month by mail of Russia, there were no gifts, although I ordered more than 1000 rubles)
Mascara liked, waterproof, not volume, but elongation as described and separation, I recommend