Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mascara wasn't impressed. I have black thick eyelashes, but short and look down. I did not expect the twists, but there is no extension at all, the worst of all the tubes tried on this parameter. But I did not make lumps. If the eyelashes are light and long, then it can be suitable for someone.
Great. I like that when washing off the water does not smear, but it is removed by lumps. I order for the third time. Delivery in Russia to the nearest office. Thank you.
Fine quality!
Chic mascara. beautiful cilia are obtained.
Before Omsk came in 2 months. Mascara is good. Seller recommend.
Beautiful products! My favorite store! And very fast shippin! Thank you store
Доставка месяц. Тушь отличная, не сыпится, удлиннние и объём.
you switch the product I need the pencil can you send me some dark colour
Very very natural look!
One of the best mascara. I love it and definitely buy again. Thank you
I did not get mascara .. But the store has fulfilled all his obligations. The money was returned very quickly!
Very happy.
Order from 27.11.20, there were 6 items in the order from this store, and 2 were declared with accelerated delivery. Came all together, through sdek 18.01.21. I liked the mascara. Well gives color and volume.
Подходит для чувствительных глаз. Проходила весь день, все ок.
This is the best store who met me on Ali Express!!! I order mascara for the second time. It came 2 weeks before Krasnoyarsk. and not on the mail, but on the sdek. I am very very happy and will definitely order more!!) thanks to the seller!) if it was possible to put 7 stars, I would put!)))
Fast, cool cosmetics, I will order :-) yours
Mascara is good, I order not for the first time. Bending does, the volume is good. Shelf life up to 23G. Recommend
I loved everything.
I love it! Nice surprise with the brand! Hold on without moving, or disappearing, after a while I pressed my eyelashes with my fingers and there was not a Wilt of anything left, hallucinated! It takes a month to arrive, but it's certainly worth it!❤Plus he came with a little gift!!
Delivery is very fast
OK
Very good! Fantastic!
Externally everything is OK, you need to try in the case, I'll write a comment later