Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The load lasts a lot and it is heard very well. I recommend it
Very good device I'm in the second
Works!! Device is pretty hard to pair at first , what you need is putting the earphone in ear first and try to pair it!! Great quality just like apple!! Recommend
The order came very quickly. I would highly recommend, a small case, excellent quality #1
Low sound but works great for my 11 year old
Fast delivery, efficient sounds. The price/quality ratio is very well. The product conforms to the photos.
Excellent, I am with him for 3 weeks and served me very well!
No Fit. The degree of happiness of 10,000 won
Arrived very quickly after about 10 days from the order but still have to try it
Beautiful headphones for the price it's worth the sound is very good I highly recommend it
I did not get to test the phone but it seems to be of good quality, when I do a test I come here to add more details
Bon produit
The package arrived earlier than expected, in perfect condition. It works very well and frankly I recommend. Thank you
Everything ok
Arrived in good condition and well sealed
On my first impression it seems to be of excellent quality. It comes with some very interesting functions. Where you click the phone itself right on its foot like an invisible button. If you click 1 see from the pauser if you click 2 feeds or decreases the volume depending on the side of the phone you clicked and the same happens when you click three times move to the next song or go back to the music anterio if clicked depending on the side you click. For now 10/10
Yes pleasant, negative part is the touch, which is difficult to use, there are commands that are easy to use and others not so much, such as the volume down command, so far I have not been able to perform the command, because it is complicated to make the commands on the touch, But the sound is pleasant and in a matter of structure is worth the money, CXB.
The phone is very good, but those looking for earphone with very serious do not recommend, but the product and very good!
Thanks for the service! Small and exquisite. Am satisfied.
I liked it very much, it came as the one described and the audio TBM is good quality. Just found it a little low, apart from that he's very good, I recommend
Good quality headphones, long lasting battery, easy connection, all commands work effectively.
The sound is good, it is not so loud and if you want to record iFood using it you may be sizzling. But overall the purchase is worth
Fast arrived, well packed and working as expected. Thank you store.
Everything arrived, packed sealed. I liked it I recommend.
It is heard well and so far it has not failed me, and for its price it is worth it