Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Premium quality Top case tough and background Strong plastic only color Black matte
Check trohi is not such. Ale norms. Shvidka delivery. Recommend
Very cute! But it took me 3 months to get there, I didn't even remember!
Very nice case
Ok.
Very aesthetic backlit.
Item is OK
Product is very good quality but it cames without any packaging so it had some minor scratches on the outer material
Garnit chokhol.
The description. Great and perfect for the required Mobile
Beautiful, strong material
Very good quality and arrived fast
ok as described
It's good, it's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good.
Excelente
Good fast and comfortable, super recommend
Very beautiful but the clasp broke the first time
Well arrived on time only it is not the product I ordered so I will not recommend I am sorry that they did it
Excellent build quality and sturdy. it was delivered in 6 days so that was quick.
It is of good quality or very nice
Very beautiful, according to the announcement.
Top too much!!!
As always at the level
Perfect Fit
Great
That case is sensational, that's my second
Bonito
Very beautiful case
Very good material
Very nice
Like I thought
Great cover wears very well and protects a lot with the metal rim around the device has a great clasp I recommend already I am wearing a this is to gift a friend
Excelente
Good case, more care when putting on the device not to scratch
Not a plastic but a decent case
Is beautiful, is practical and covers well
Matte Wall weak
It looks good quality, I still don't use it
Nice a little slippery but it was to be expected
Great purchase. Good quality.
Came on quickly and top cover. Will still buy in a different color. Fits wonderfully on iPhone 13 Pro Max
Awesome I like the product received quickly, without cons, and everything’s is good: packaging, communication…
Very resistant I will buy one more, so far it has not yellow!!!
I like it very much.
Ok good
Expected the back to be metal, not acrylic. Even so, the cover is very beautiful and of excellent quality
Chokhol was given the right model. Now. Shvidka delivery, approximately 25 days, for an order. Recommend
Chokhol Duje Cool and Garno Whiglyadak
It is fine although I expected it more perfect
Excellent product of great quality! I recommend it to the 100%. All very well with delivery
She's kind of loose to put on. And at one end has a handle to fit.
Cudneck😜I'm Ayoub Alawa I'm sorry for you kisses titwuyeieyiey iteoey I call you tomorrow morning
Good, very strong, shock tolerant.
Good I like it
I loved a lot of very good quality and the best even super precious is much more beautiful than appreciated and arrived super fast
Hreat
Plastic in the back is frosted, looks like glass
Garnit chokhol. Dish tightly. The next night is a matova. To the city, I will pass the edge of the border for the seedy country.
I like it very much. When I opened the parcel, I was excited to see the items are very good. Thanks
This is the best phone case
Nice quality
Easy to install and very resistant
Sweet once.
Item received as excepted
The product is not similar to the product in the photo. In the case of the sight of the Yak's crack. In the photo in all one coloura. I can't tell you on the phone. Goods for 17 days.
Good case. The back cover is matte. The photo looks better network than live.
The same material can lie in the Russian good and repeat the shape of the body
A trick for a dot. Metal frame plastic background. Minsk Tse zastibka-pisla of the first padinnya cannot be trimmaged, he can tell once.
Elegante
Good quality item. I'm Satisfied
If it had Mag safe it would be perfect. Did not come in the right iPhone model. I had to tear off the lens part
Product delivered on time and excellent quality
Nice
Very nice seller and a very good product.
Nice