Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's an average Cover
Case fit and working normal.
Slim but dry skin is very slippery and durable because it is cheap it is hard to expect and also one of the shipping has been broken on the side and the MaxSafe magnetic is looking forward to it's better not to do it. It is recommended to use it cheaply as a temporary measure.
Why is it so good that you think of high-end support?
fit OK 👍 so nice 👌 👍 👏 😍
3 big cameras are covered with plastic
excelent! very nice and stylish.
It got very good on my phone, it came fast to my residence
Neat and fairly good magnetic
Good product, arrived on time, no problem, I recommend it
It looks good quality, the hoop feels strong to support the phone to the base, generally well
👍 👍
Really very beautiful, but I will not be able to use due interference of your magnetimo in the cell system. With use, S23 ultra started to present a message that this cover interferes with the detection of the pen and, searching the Internet, I identified that it causes problems with the device in long-term use. The camera clipping is outstanding and impairs the use of the MagSafe wallet, regardless of the brand. Her beauty does not compensate for the risk of cell phone damage
It's totally good, bling bling. But Macsafe is a little weak. There is a bend on the adhesive surface, so it seems to fall easily.
This joy beyond expectations But because of the side, the Ultra is heavy and slippery I don't know for some reason about MacSif, but don't expect it to fall well.
All right.
Thank you.
Duge class chokhol. Also not in the Perche to jam. Recommend
It's a good fit.
Shipping fast and good ^ ^ ~
Very good product, recommended
I'm afraid I'll get there quickly.
Does not correspond. I order the S23ultra
Good cover, fits well. Came quickly
looking good quality nice 👌 👍
As per announcement. very good
Calza impecable
The best case for Samsung especially for the S21 Ultra, exceptional quality, gorgeous grip. Received in 7 days
S23 case I like it very much
Tested great
It is as described, it looks very good for my device, I recommend it and the seller because I arrive very fast
I looooove it, it fits well on my phone. love the color
Fits just right. Fast delivery, five days to the West Coast of the US.
Good ~~ ~!!!!
Beautiful Quick Cover
Little slippery. But very chic
The case is so luxurious. That's good.
nice products thank aliexpress
Top
Shipping is very fast and good. It's very sturdy. I think I was good at getting it from Ali.
Samsung Galaxy 21 + fits well. The delivery came very soon.
good quality 👌 🥰😍
The design is pretty, but the magnetic force is weaker than you think
Is from s23 ultra... And I ordered it for an ultra s24... Anyway... I don't think it's convenient for me to make a refund for the money
This is already the third case that I buy I liked a lot has great durability
Shipping is fast and good.
I purchased a phone overseas and thought this case would fit, it didn't, but it is a nice case. I wish I could have used it.
Excellent 👍
Very good quality. I love it!
Arrived well, good quality product
It's a good case and I love it
I am a little loose on the sides
Such excellent case very happy with the purchase
Looks great and arrived super fast. Yet to try it.
It's fast delivery. The case fits well. It's like an explanation.
Perfect phone case for Samsung. Supports wireless charging
Very good product my wife liked more
If it was what I asked for, only what I asked for was not what I occupied, that was my mistake but if what is requested arrives. I ordered for the S22 and my brother's is the S 21 ultra hahaha It took a long time to arrive more than the deadline
Perfect!!
me gusta buena vista
hello 👋. I haven't tried this yet. Delivery arrived quickly. This looks good. I recommend buying. 👍
Very good
Looks great on my Galaxy S22, although it does affect the use of the camera. As for example, when using the wide-angle lens you can see the edges of the lens protector, and when using the flash it is reflected with the case making the photos go wrong.
Solid quality, with embedded camera lenses protection and (sic!) the case is designed to use a lineyard.
It was delivered in six days and I bought it cheaply. It's perfect for the type, so it's very nice for the mood :)
I'll use it. It's a decent item.
It's better than you think. It's light and solid. Covers the camera perfectly I recommend
Very beautiful case! Arrived fairly fast.
I fit it perfectly, I have a samsung s21 ultra and it looks great👍 Recommended.
Excellent quality!
I liked the product I recommend everything arrived right and well packed
Ótimo produced.
Value more than amount Good Recommend
Very good quality the case was excellent for my Samsung
Berry Good. Third purchase
Arrived well and as shown👍🏻, Excellent product🤠
I am satisfied as shown in the picture
Design is also good nose I made a good sense of color. I'll write you well.
Good material and fast delivery
Cover is beautiful but unfortunately I will not be able to use it because I was stolen and took my cell phone. I'm gonna try to sell...
Exactly as advertised. seems like a good product, and was delivered quite fast. So i give both the item and the seller all the thumbs that i have pointing up :)
The truth is that it is super pretty and it is very cool
It's very perfect and shipping fast ^
Very elegant and functional, it looks very good material and accepts wireless charging, highly recommended
Duge garny, good
Fast shipping. Just as described. Fits perfext to Galaxy S22ultra
The design is pretty, but it seems right to see that there is little magnetic.
Very cool, I thought it was thicker but it's cool
a think its light blue, not blue, but it's ok, good quality