Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fit OK 👍 so nice 👌 👍 👏 😍
It's an average Cover
Slim but dry skin is very slippery and durable because it is cheap it is hard to expect and also one of the shipping has been broken on the side and the MaxSafe magnetic is looking forward to it's better not to do it. It is recommended to use it cheaply as a temporary measure.
Why is it so good that you think of high-end support?
3 big cameras are covered with plastic
Case fit and working normal.
It got very good on my phone, it came fast to my residence
excelent! very nice and stylish.
Neat and fairly good magnetic
Good product, arrived on time, no problem, I recommend it
It looks good quality, the hoop feels strong to support the phone to the base, generally well
Really very beautiful, but I will not be able to use due interference of your magnetimo in the cell system. With use, S23 ultra started to present a message that this cover interferes with the detection of the pen and, searching the Internet, I identified that it causes problems with the device in long-term use. The camera clipping is outstanding and impairs the use of the MagSafe wallet, regardless of the brand. Her beauty does not compensate for the risk of cell phone damage
It's totally good, bling bling. But Macsafe is a little weak. There is a bend on the adhesive surface, so it seems to fall easily.
This joy beyond expectations But because of the side, the Ultra is heavy and slippery I don't know for some reason about MacSif, but don't expect it to fall well.
All right.
👍 👍
Thank you.
looking good quality nice 👌 👍
Duge class chokhol. Also not in the Perche to jam. Recommend
Good cover, fits well. Came quickly
Does not correspond. I order the S23ultra
I'm afraid I'll get there quickly.
As per announcement. very good
Calza impecable
It's a good fit.