Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looks exactly like the picture! :)
Is the second time the I ask and I love it, I ago feel a reyna.
Hermosoooooooooooooo! Me encantó
My wife was very pleaed with this neclace. It looks very nice.
Quick delivery
Excellent product, delivery was faster than predicted, thank you
It's a week for 2 in CET. The necklace is good, looks good, shiny, but not suitable for slender neck, the back length is adjustable, cast as would fall down, does not wear out, shortened I can not. Disappointment (probably will give to someone.
Veryyy cuteeee. It’s good quality and overall I’m very satisfied with the purchase and the quality of the product. Good size and looks aesthetically pleasing:))
I quite like the choker.
Assorted
cute
Very beautiful. Wife liked it.
Although it is not very fine fantasy, it is very beautiful and with the respective care it can last in time. He arrived in perfect condition. A little delayed due to the change in import policies Colombia, but arrived. Thank you very much.
Arrived 14 days to the Netherlands. Its beautiful
Absolutely beautiful. Arrived way before estimated delivery date, and packaged very safely!
Way nicer in person. Got matching earrings with it from the same store and they look like it’s a set. I recommend.
In November 2021 ordered in March 2022. Much to peeking arrived
Beautiful and elegant. Same as the photo...Only the pearls look fake.
I like it very much, it's perfect. I arrive fast, very well packed and with combined delivery. I recommend it.
parfait
I love him
Neat package. Matches the description. Very nice choker Thank you
Beautiful necklace, suuuper elegant and beautiful and the Pearls seem REM
Thank you very much! All Super
bonito
With detailed examination, the pearls are slightly scratched, but it's not critical, the rhinestones are all on the spot, the parcel was very high quality packed, came in Samara for 2 weeks. Super fast shipping!