Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is great, the quality is fire🔥🔥🔥
A little fair for my big cat
I loved the necklace, as the description although the somewhat small print, the communication with the seller is excellent.
Outstanding. This made the cat even more awesome, than what it already was.
very good quality, fast delivery!
I received it, too bad that jnai not received the other 2 we passed them!
Excellent Product, quite resistant and perfectly fulfills its function. Just what I expected and complies with the measure
My beautiful babies with their necklaces
Its good but the name and the phone number written in poor quality laser not as in the photo.
ok
As it appears in the photos... Looks good quality ....
Very high-quality collar, took on that poodle on the second hole from the end fastened, the inscription is clear, recommended
Good quality, strong
It is beautiful, I love it, the color of the necklace, and the detail of putting the name with very nice letters! Thank you very much.
Very nice, as in the picture. Good quality
I order the collar for the cat for the second time. The first one served a little over a year, was black, slid outside and inside, but did not break. The seller makes the engraving you need, sends quickly. The parcel arrived in the Omsk region in 15 days, the track was tracked all the way.
Bonito
Just super👍👍👍👍
Great! Beautiful and beautiful quality👍
Rhinestones are not enough along the entire length. Engraving bright, high-quality.
Very nice, the pink is superbly beautiful Delivered quickly
Lovely, I loved it and I want very well customized as I wanted the seller was perfect
Kazyniks good, whiglyadayyat yakysno, got 3 pcs of rizny Kolor, on a skin sell, zrobiv vidpovidindi gravivannya, yak and asked, I recommend
Very nice
I took the largest size, but still too short a little too thick this collar says OK
Chic modern! Crushed as a result! Dear!
Very good quality strap
Perfect🥰🥰Size XS good for small chiwawa😁
Lovely collar, the price is too low for this quality
good quality,fast shipping 5/5
Great Collar. Made with good quality, the engraving is excellent. 7 kg cat fit perfectly
We order the second time. Everything is fast and clear.
I liked the collar very much. The inscription was made, as she wrote in the message, after the order was made. Delivery 2 weeks.
Very beautiful... has arrived very soon...
Thank you so much for everything
Priyshov kolir
The case arrived quickly enough. The engraving is good and beautiful, which asked. Everything is visible on her. Thank you very much to the seller for the opportunity not to lose and return pets🐾✨ P. S. Cat after treatment, so a little bald, do not pay attention
Looks so cute on my Cat, though should have ordered a size smaller as another review said for a pet cat.
Got order fast and love the collar, it is beautiful
The order arrived quickly, in Omsk in the region of 3 weeks! I liked the quality, it was done carefully! Special thanks to the seller, all questions are answered within a few hours! Recomedic
My second purchase great quality highly recommend and trustworthy only took a little time to arrive
High quality!!! Wowww I will buy again for my other cat babies 🐱🐱🐱🐱🐱🐱🐱🐱🐱🐱🐱
His does the 3rd that I buy for Knife animals he is well and I received before
All Super
Very high quality strap! Thanks to the Chinese brothers.
The collar is beautiful, the inscription is clear and correct. For 26 cm ordered
Great quality collar! Seller is very easy to communicate with 👍🏻
Beautiful! Is the third time I buy, I really love the quality and the seller is very polite. I really recommend the seller and the product
11 days to Australia Good service from this company
The necklaces are beautiful and they arrived early.
The product is awesome, all the details have been agreed and the collar came exactly as I wanted❤️❤️❤️
Chic collar
Didn't recive the product, no communication with seller! Big order was send back to seller.Thanks to Ali express for refund so that I can order again things from other shop! Thos not trustworthy!
Very cute, it took less than 15 days to arrive. The material looks very good quality and resistant.💖
The collar is good, the price is great, the size XS is suitable for the Chihuahua standard (3500g), it is beautiful to shimmer.
Everything is fine, the seller is great!! Feel free to order!
I am very happy to have received the black necklace for cat but I thought there were 2 according to the description but I think it was I who misread
I order for the third time in 5 years from this seller, everything is always great, thank you)
Cool collar. Thanks to the seller, wrote everything as requested in Russian👌
Super beautiful the plate
Very nice necklace and well-engraved, thank you
Fast delivery, everything is right