Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you so much for everything
The case arrived quickly enough. The engraving is good and beautiful, which asked. Everything is visible on her. Thank you very much to the seller for the opportunity not to lose and return pets🐾✨ P. S. Cat after treatment, so a little bald, do not pay attention
His does the 3rd that I buy for Knife animals he is well and I received before
Perfect🥰🥰Size XS good for small chiwawa😁
Chic modern! Crushed as a result! Dear!
Very good quality strap
I took the largest size, but still too short a little too thick this collar says OK
High quality!!! Wowww I will buy again for my other cat babies 🐱🐱🐱🐱🐱🐱🐱🐱🐱🐱🐱
All Super
I order for the third time in 5 years from this seller, everything is always great, thank you)
A little fair for my big cat
very good quality, fast delivery!
Great! Beautiful and beautiful quality👍
Lovely, I loved it and I want very well customized as I wanted the seller was perfect
good quality,fast shipping 5/5
Very beautiful... has arrived very soon...
The product is awesome, all the details have been agreed and the collar came exactly as I wanted❤️❤️❤️
My beautiful babies with their necklaces
Its good but the name and the phone number written in poor quality laser not as in the photo.
I order the collar for the cat for the second time. The first one served a little over a year, was black, slid outside and inside, but did not break. The seller makes the engraving you need, sends quickly. The parcel arrived in the Omsk region in 15 days, the track was tracked all the way.
Very nice, the pink is superbly beautiful Delivered quickly
The collar is beautiful, the inscription is clear and correct. For 26 cm ordered
Got order fast and love the collar, it is beautiful
Didn't recive the product, no communication with seller! Big order was send back to seller.Thanks to Ali express for refund so that I can order again things from other shop! Thos not trustworthy!
Everything is great, the quality is fire🔥🔥🔥