Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery was from a warehouse in Russia, so I order I just got it in a few days. Very well copes with your work, very high quality goods. It is convenient, easy to apply and quality Foot Massager. I'm 100% happy.
Looks ok. The delivery was very fast.
The store recommend, not the first time I buy, delivery is prompt, everything works
Fast service and quality of goods in this store pleased!
I try them it does nothing and the instructions and not in French
Everything is fine. Delivery is fast, packed reliably. Works!
I proved it, it is according to the description but if I should point out q the massage is more intense on one side.
Super! thank you!
je suis ravie je recommande a tout le monde
I advise everything is fine, I like it
Electric foot massager. In the kit there is a cord for charging, instruction. It is executed qualitatively, soft, there are several modes. Delivered very quickly, by courier service to the door.
Delivery fast! Everything works. Recommend!
Delivery is very fast to door by courier! The goods are completely satisfied! Recommend
super fast delivery! I received it in only 9 days (Netherlands)
highly recommend!!!
Cool foot massager. Very pleasant feelings. The quality is excellent. Thank you to the store, helped to make a choice. Sent very fast. Now we'll make it better.
I liked the mat! I'll add it later.
Fast delivery from a warehouse in Moscow, 2 days after the order, the courier delivered home, everything is whole and in proper form.
Massage mat It is very interesting) relax the muscles due to microcurrent, improving blood supply Several modes of operation, there is a power adjustment (I have a maximum of 2 modes))) Stand on the mat need dry bare feet. There is no contact in the socks The mat is made of polyurethane, the images on it are silvery, which allows you to create contact with the device Delivery by courier) video review see me in Insta or Telegram: alilovesfamily
Excellent goods, fully corresponds to the description.
Cool thing
OK
The toy working purely symbolically...
Fully corresponds to the description.
shipped fast.item works fine so far(only used it twice in a day so i can't say much about durability.)the sensation is as expected(tens effect) and it kind of relaxes the muscle and suppress tiredness.slept well after using it.