Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful cover. Approached all parameters. Came very quickly. thanks to the store
Super all compliments do ostensibly I bought a new phone))
Being facined is very beautiful and the color I chose mint
It's beautiful! Excellent quality
As it Swatch in images, fits perfectly
Très bon produit Merci
A cool cover, very voluminous-the sides are high, such a brick is difficult to fit into the hand (11T pro). Beautiful, all the holes are exactly approached, very satisfied
The cover is beautiful. Only the pompous came. Only for this reduced evaluation. Came very quickly, it pleases. I will still order from this store!
It looks super elegant, exactly to the picture, I loved it
Super cover, on the phone sat perfectly
Very quickly alien cover, sat down well, beautiful, golden ring with a reddish shade
Helium. Looks like metal or plastic. Excellent
I love it, it's exactly like in the photo and the model I ordered is accurate, 100% recommended, the case feels good and meets its function of protecting the cell phone
Very beautiful cover. Fast shipping.
Super case fits perfectly and very fast delivery. Thank you
The cover is just super!
He has arrived very quickly to Spain in 8 days. The product is of excellent quality. Amazing Price. From my best shopping. I recommend it.
Cover fire!!!! Came sooo fast!!!!
The cover came curve. Opened the dispute money returned. And so very beautiful case
Product good workmanship and free hot faster than anticipated, perfect!
Perfect Case) Fast Delivery Magnet check-unwrite
All right, plus protect pretty well elovil and the cameras
just as described. my wife loves it
Just as it is in the image, and has enough quality protection
Case bomb Came instantly
the case is beautiful. same as in the picture and fits perfectly on the phone
fast delivery good quality. liuks perfect
Great case.
Nice *****
Unfortunately, I did not receive the goods. Due to military actions in Ukraine, it was forced to evacuate and the goods lying at the Post Office 2 months ago. This is the force majeure and the store promised to resend when received. I would be grateful if he sent or returned the money. The cover from this seller bought and before-I liked it very much, so I ordered another color.
Excellent case! Perfect material!
Cool cover, corresponds to the description
Excellent product. Exactly how it looks in the photos. Fab colours and quality.
good
Case is incredibly beautiful. Order not afford, but now want myself too so. Delivered quickly
Very beautiful I love them and in the promise delivery time. I recommend them for all xiaomi.
Very simpotichny
Very pretty, let's hope you can resist about 3/6 months without unpainting.
Is darker But is firm, get a little bent But does not affect the placed in the cellular
It's beautiful, it's perfect, it protects the cell very well
It's perfect on your mobile, protect the cameras without giving shadows or affecting in any way when making the photos. Perfect. Beautiful. The magnet I haven't tried yet. There was No need for communication with the store. Delivery in 15 days
The ring was already broken. But I was refunded
The cover is super! Quality, very rich looks delivery less than a month. Thanks pradovtsu!
All the great
Very beautiful
Cover-Fire!!! With the store did not communicate
The product corresponds to the description. Delivered a little more than 2 weeks. In the car on the magnet holds very tightly. The only thing, I assume that the golden edges of the silicone will climb quickly. But let's see.
Excellent quality, it is according to color and feels tough, took a week longer than expected.
It arrived very quickly, I love it. It looks better than the picture and the ring works really good
Siunte 1men ir 2 dienas
I love both color and touch. Funny metal thing to put in the car magnet I 've only used it for a week but the brightness is still spotless.
Very nice cover. The only bad thing is the edges are a little smooth.
Fits perfectly, great color and also more convenient. Have it now already in multiple colors purchased. Top.
beauty an nice quality, fast shiping
nice and good
I love it! Good quality, perfect color
I'm delighted. Yes, after the cover, the phone looks like a brick. But the cover is solid. The boards are tall. I like it. Im happy
Perfect and already on. It took a while but it was worth it. Very pretty
Good product
I am very happy with my purchase, compliant product and fast delivery
Very nice, good quality and I arrive fast.
I liked the cover, the phone immediately became massive
very good quality and fast shipping
Same as the photo, although the golden edges are more orange color
the color is different than in the picture. the case is very massive, looks good. but the phone is almost twice ad big in this case.
It's just as it looks in the picture or even better, it's perfect, I'll ask for more designs, it's beautiful
good delivery, good quality case and very beautiful. The case is smooth on the back and very soft on the inside.
Great cover. Looks elegant. Delivery fast
شكراً The goods are arrived Excellent packaging
Very nice and excellent quality
Bought for 309 rubles, even before the growth of the dollar... Oh, I would know that such a cool cover-would take several different colors I recommend it looks stylish, beautiful
I loved it it was perfect on my cell phone and the ring is very functional to hold it in hand.
Howdy, have received very satisfactorily the product, many thanks.
The goods are good but the damage came
I arrive in bad condition and the store is responsible for sending another
Hello package well received, as writing, I like a lot thank you. I highly recommend
same as described, good quality
Very beautiful, high quality nice for your value… Highly recommended.
Very elegant cover. Looks nice, nice in hands.
Top quality!!!
nice
Very beautiful cell phone case. Camera and screen are perfectly protected.
Beautiful cover. Same as in the photo. It looks elegant and gives security. Quality nice. It came with two very small scratches. But nothing remarkable.
Excellent cover. looks expensive. Rich
This beautiful, love
It's very beautiful, I loved it, it's fine and luxurious but it came bent arto on the side that affects the view of the case a bit, but everything else fine, shipping went fast to Chile, in less than a month I already had my product at home.
Very nice
Loved the cover
But like described Thank you.
The cover in fact surpassed all my expectations for the better. I ordered one more, another model from another store-the sky and the Earth. I do not know how it will show itself, but for this money I recommend. I did not communicate with the seller, there was no need.
Packed perfectly Went for about two weeks The ring is tight, but I think it will stretch over time
Approached perfectly for Xiaomi 11T. Looks expensive rich))) much more expensive than the cost. I think that all the same there will be a golden paint lick, but for such a cost (273 rubles) is very much satisfied. I'm happy and recommend the store, thank you