Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty, let's hope you can resist about 3/6 months without unpainting.
Is darker But is firm, get a little bent But does not affect the placed in the cellular
It's beautiful, it's perfect, it protects the cell very well
It's perfect on your mobile, protect the cameras without giving shadows or affecting in any way when making the photos. Perfect. Beautiful. The magnet I haven't tried yet. There was No need for communication with the store. Delivery in 15 days
The ring was already broken. But I was refunded
The cover is super! Quality, very rich looks delivery less than a month. Thanks pradovtsu!
All the great
Very beautiful
Cover-Fire!!! With the store did not communicate
The product corresponds to the description. Delivered a little more than 2 weeks. In the car on the magnet holds very tightly. The only thing, I assume that the golden edges of the silicone will climb quickly. But let's see.
Excellent quality, it is according to color and feels tough, took a week longer than expected.
It arrived very quickly, I love it. It looks better than the picture and the ring works really good
Siunte 1men ir 2 dienas
I love both color and touch. Funny metal thing to put in the car magnet I 've only used it for a week but the brightness is still spotless.
Very nice cover. The only bad thing is the edges are a little smooth.
Fits perfectly, great color and also more convenient. Have it now already in multiple colors purchased. Top.
beauty an nice quality, fast shiping
nice and good
I love it! Good quality, perfect color
I'm delighted. Yes, after the cover, the phone looks like a brick. But the cover is solid. The boards are tall. I like it. Im happy
Perfect and already on. It took a while but it was worth it. Very pretty
Good product
I am very happy with my purchase, compliant product and fast delivery
Very nice, good quality and I arrive fast.
I liked the cover, the phone immediately became massive