Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good quality and fast shipping
Same as the photo, although the golden edges are more orange color
the color is different than in the picture. the case is very massive, looks good. but the phone is almost twice ad big in this case.
It's just as it looks in the picture or even better, it's perfect, I'll ask for more designs, it's beautiful
good delivery, good quality case and very beautiful. The case is smooth on the back and very soft on the inside.
Great cover. Looks elegant. Delivery fast
شكراً The goods are arrived Excellent packaging
Very nice and excellent quality
Bought for 309 rubles, even before the growth of the dollar... Oh, I would know that such a cool cover-would take several different colors I recommend it looks stylish, beautiful
I loved it it was perfect on my cell phone and the ring is very functional to hold it in hand.
Howdy, have received very satisfactorily the product, many thanks.
The goods are good but the damage came
I arrive in bad condition and the store is responsible for sending another
Hello package well received, as writing, I like a lot thank you. I highly recommend
same as described, good quality
Very beautiful, high quality nice for your value… Highly recommended.
Very elegant cover. Looks nice, nice in hands.
Top quality!!!
nice
Very beautiful cell phone case. Camera and screen are perfectly protected.
Beautiful cover. Same as in the photo. It looks elegant and gives security. Quality nice. It came with two very small scratches. But nothing remarkable.
Excellent cover. looks expensive. Rich
This beautiful, love
It's very beautiful, I loved it, it's fine and luxurious but it came bent arto on the side that affects the view of the case a bit, but everything else fine, shipping went fast to Chile, in less than a month I already had my product at home.
Very nice