Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived quickly, in good condition. Not tried yet (anyway you have to do several loads to know if the performance is better than with the original charger-Moto G9 play).
Jrbto khdam naadi andi 8 plus
very satisfied, fast shipping, good quality. Item as described.
A good memory with support for fast charging, took along with the wire. To the work of this device there are no complaints.
Arrived all 100%. Super recommend.
Perfect.
Great quality product.
The unit is good, it works perfectly, charging fast, I recommend!!! Thank you very much to the store, sending instant, it came quickly to Rostov-on-Don, less than 2 weeks!
It charges the phone very quickly. The quality of the adapter is excellent! 5 stars
Just excellent! Delivery: Ordered at lunch 11.02 (Fri)-brought to lunch 14.02. The Courier called in the morning agreed on the delivery time, brought at the appointed time. Charging came before the smartphone) Packing: adapter and cable packed in different boxes, very tight. Boxes in the Transp. film and each in its White sealed package + these packages are already in 1 Common. Top grade. The devices themselves: all glossy plastic in a transparent film, which is very pleased, so it's a cable-folded in several large turns, not like all other threads. That then straightens up half a year! The goods are top class, the company UGREEN-APPLE in the world of mobile accessories, I make sure this is not the first time! Recommend to order
The quality is excellent. Better than original one
In appearance of very good quality! Let's see in the future in its quality.
The products as described Shipping was delayed a bit
Great product! 100% battery charges in 1:30! Very good
All excellent as always with UGreen products!
The device of quality corresponds, does not smell and does not heat, heats moderately
charge rapide ok
Everything is super! The firm hasn't failed yet. Its money is worth
Fast delivery to Moscow. Xiaomi required reboot for fast charging mode. A little strange, because the voltage is different. The current is small, the charge curve is not cool at all in comparison with the past charger. I think that with such minimal charge volumes you can find and cheaper. But there is a plus, it does not heat up at all in comparison with the past charger.
Ugreen as usual is just super. Amazing Packaging and quality. Works fine with iPhone 12. The power supply works with other devices, for example Samsung. Wire with chip and certified by Apple. Advise.
Product works perfectly, thousand times better than any parallel charger iPhone.
Ótimo produto.
Trust us ugreen products. Seller also recommend.
Quality. Recommend
Arrived fast! Product quality and is all very well packed. PS: like the figures that come along