Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, using and charge fast, super indicate is brand and excellent, can buy without fear
Everything is fine) fast shipment and delivery. Everything works.
At first glance, a quality charger. It's all well packed.
It came quickly to the mosquito. OBL. Packed in individual boxes cord and charging. Works.
Quality is no worse than the original. The wire is much thicker. Took for 1209₽. The main thing is that the peak power of the battery did not fall.
Everything is fine! Delivery took a couple of days
Delivery KCE... Delivered this time very quickly and without problems, the main tube to pick up and not miss the call of the courier otherwise then will last a long time to spit... Before Tver in 5 days .. sent the same day as ordered .. Thank you...
The goods at the height, I order the 2nd time, the first block broke the children, ripped out the connector of the typ-C, charges the cool quickly without heating up, this but the parcel went almost 2 months.... With the current situation, this is probably the norm.
The charger looks excellent quality, still not tested. Arrived in 10 days at home!
Delivery in 3 days (France to France ). This is my 2 nd charger the same model. Works perfectly. Fast Charge. Ugreen for Chargers or cables, this is the quality
It's a good charger.
Arrived well packaged and very fast in Brazil, the office as always taking to make the delivery
Shipping fast. The courier delivered to the door. Charging is very pleased-charges quickly and ideal for the Google Pixel 4XL phone. With the store did not communicate, TC was not necessary.
Toda
As always excellent
Got one day's delay. I chose from customer reviews.
Fast shipping! Got, checked, as always, everything works, well packed. I order ugreen products for a long time and very satisfied with the quality. Thank you store!!!
Good charger. IPhone 11 charges quickly. Packed perfectly.
Works well. Recommend!
Works OK, will see how long. Thanks!
Arrived until fast, ordered day 04/05, received 30/05. Am testing but came very well packaged and sent a sticker cute, looks very good product quality.
Well I never had any complaints about the quality of ugreen products and now will not be, everything charges perfectly, my belbank charges on 9 volts and two amps
I buy a second piece for iPhone 13, it works without complaints, charging fast
Thank you all came in time, everything is whole)
The order was delivered to the store 5, took on the cash register, charges quickly