Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très bien
Such work, updating, if will stop.
Excellent AAA batteries, came in the original packaging and in the parcel was inserted a USB cable for 4 batteries. I put it to charge, the indicators on the batteries lit up red. To the Moscow region, the parcel was a month.
Good batteries. Delivered in 65 days.
Super
The batteries fully correspond to the description. Well packed (in flashlights). There is also a surprise cable micro USB for charging four batteries. Thank you.
Work, stable hold 1,5-1,55 A, capacity test is nothing. Assembled, no backlash and loose.
Good batteries. The order came in a standard packaging characteristic of this format of power supplies and in the package cable. We went very long to Moscow, about two months. Ordered six pieces 2 + 4. Three pieces from the set were recruited full capacity after two cycles of charge-discharge (on the first cycle enough for five minutes in the headlamp).
Capacity is much lower than claimed.
It's very fast and Kenya's 4 batteries got 2 flashlights gift highly recommended thank you
The battery is slightly longer than the standard. Approximately 1.5mm. I did not get into the alarm key ring.
Put the wire for charging. Nice.
The goods are not delivered. Money returned
Everything corresponds) the batteries came charged. Made in January 2022. Let's see how they show themselves in work. But the reviews are full of these Zenter and they are great. Took in early February 2022 with a dollar for 75 rubles. AAA and AA kits immediately. The price rate was as follows: A set of 8 AAA 600 mAh came out 290r/for battery. A set of 4 AAA 60 mAh + cable C4 came out 360r/for battery. A set of 8 AA 1700 mAh came out 340R/for battery. A set of 4 AA 1700 mAh came out 410r/per battery. Now (in early March) prices are about twice as high. Delivery to Zheleznogorsk (Krasnoyarsk territory) one month. Good luck to all!
One of two batteries came off the job, the store returned the money
All as in the description. sent quickly, 24 days to Yekaterinburg.
All workers
In appearance-good batteries. 600 mAh written. All have a 1.52-1.54 V charge, that is, the voltage give out even. Delivery is long-2 months, but this is already a question not to the store. Let's see how they will be in work. The only negative, because the charge is always 1.5 V holds, it is not clear when they sit down, and in general it is not clear what the current charge is.
Everything is super!!!
Got batteries in a week. Thank you, I will order the next batch
All is well but long went
OK!!!!!
Norms. I didn't. They seem to be charging.
Parcel 134 region 35 days before the appointed time, the track was tracked all the way, all the whole I will charge Order not the first time from this store * good quality!
Get fast auper, works