Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came in integrity. I have not tried it yet.
Super packing, just the batteries in a flashlight: D
The store is well done, as a gift put the wire for charging, I take it already 4 times.
Shipping to how this machine foot harness as ㅎ Products work well and good.
The capacity of the batteries is small. AAA batteries fully charged in the radiotelephone give a minimum level of charge (one division on the phone charge indicator
We came a month earlier. I didn't check it.
store gives me a gift , torch very strong light and small size it's very nice and useful, like it .... thank you seller
So far it's OK! Next time will show!
.
ok
I thought I would. Got another track. There are no complaints about the product.
Jillo posilka duugo dovgo, bialshe yak 2 city! Packed all nadijno, came with a reception) Do not go off, shcho TSI AKB will start a new reception with a mix of zvichaym batteries! The board and the charging port "Z 'iyut" dovoli great Ob' we will give the case, the potency on the phone on the night ~ 40%. Prote, yakshchto go up to the site, then the problem is virogena, the requirement is simply common to the city)
Znter products are of excellent quality, and exactly as advertised, tested and approved, like, can buy without fear, recommend the product and everyone!!!
Excellent battery is sent without delay, advice to buy from this store.
I checked, all the battery works and charges.
Excellent battery, order more than once. Use a mouse, flashlights and panels. Recommend!
Excellent!
It works, the only thing positive contact a little shorter than the in some instruments is missing. Need to turn in contact.
Very good!
They arrived sooner than expected, they were well packaged.
Arrived in Bolivia nice the product with gift lanterns q are appreciated
Well
Goods received. It's okay. Thank you store.
Excellent batteries. I buy a second time. The first ones have been working for two years. I use car alarms in a key fob. Have already paid off themselves, in comparison with if you buy batteries
Excelente