Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like the original and everything works well The microphone button works well. I recommend👍
The remote control is fair, even more small, even if the voting is not a good input. If the year spent on the pidkluchennage did not give the same results, the fact of the time was burned by the article about the vidmov Google assistant by Samsung himself with Birch rock. This is unlikely to be on the right in the remote control
I give you and 200 100 excellent control, compatible, worked on my Samsung 65 "perfectly well thank you supplier for that excellent price and arrived very quickly I was waiting for you urgently🥳🥰
Great! Everything is like it all works! Thank you seller!
Product tried to deliver earlier than expected too bad they did not find me at the address and I had to do reprose
The remote control is a yak original, it didn't chip. Potim dodam vidguk about a robot. For robot battery battery.
Good quality and worth the wait, do very well and fit well👍
Excellent functional good quality and integrated to the TV without problems
very good seller 😃😃😃😃
Perfect
Well received.
not received but ali express deals it proprly. refud process is very smoth, hot mony back, it not vendor fault. packeger accidentally changed the address slip on packet
Remote is ok, voice control doesn't work and remote sometimes does not work even with new batteries. Have to remove the batteries and put them back in to make it work. Shipping was fast and arrived before expected.
Excellent product for the price. Arrive in a short time and well packed I recommend it!
After tetering connection, the operation is really good.
I arrived in good condition... Thanks
Great, recognized immediately.
Really good, really really good quality. The fastest delivery I received from the site since and a week from the invitation to the reception is perfect.
The remote control is fully functional, quickly connects to the TV and the audio function is correct compared to other controls. I recommend the seller and the product
Works well, it's not like the original Q didn't need to point to TV, but it works well.
Arrived and works great👍👍
Very beautiful
Veay accurate finish, heavy with baterry. In hand better than original.
Arrival in good condition At the beginning the voice button and other buttons do not work, but you have to update the setting as indicated on the small notice in "English" Very good for the price, the same in store is 10x more expensive here at the meeting!
Really good fit straight to TV without a special connection