Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After tetering connection, the operation is really good.
The remote control is fully functional, quickly connects to the TV and the audio function is correct compared to other controls. I recommend the seller and the product
It cannot be that it will be a very good product, hopefully it will not buy another of how cool it is yupi yupi holaaa
Good quality worked instantly identical to the description
The remote control is fair, even more small, even if the voting is not a good input. If the year spent on the pidkluchennage did not give the same results, the fact of the time was burned by the article about the vidmov Google assistant by Samsung himself with Birch rock. This is unlikely to be on the right in the remote control
Good quality and worth the wait, do very well and fit well👍
Control came very well packed. Very good construction material, with precise buttons and soft touch. I recommend the purchase.
works, not as quick or smooth as the original, but works nonetheless
Good material, soft buttons, I will match it and comment on how it works
Very good quality pilot. I can't say a wrong word. My opinion does not make sense to overpay and the original
It is not like the original, but the voice command works, a good option, recommended
Works very well😍
In about 10 days. Pretty good for the price. Thank you to the seller. You can take it from Turkey with peace of mind.
He works well very happy and quickly delivered top
Excellent product for the price. Arrive in a short time and well packed I recommend it!
It looks good you will have to try it
The material is a bit simple compared to the original but it performs its function perfectly, the voice control does not respond, hence all the buttons work correctly
Good purchase meets the requirements, compatible quickly with the TV.
very good seller 😃😃😃😃
Well received.
Arrival in good condition At the beginning the voice button and other buttons do not work, but you have to update the setting as indicated on the small notice in "English" Very good for the price, the same in store is 10x more expensive here at the meeting!
The product arrived fast is valued the time so short arrived, additional for the moment works correctly all the buttons
Arrived very fast, everything is fine and feels excellent quality, brings your instruction very detailed, 10/10
Works perfectly. Very high quality product. Samsung 55q60t controls television very well. I recommend
Surprisingly fast delivery (in my case to Poland). Product as described and identical to my previous original remote control. I have it from just a few days, but everything works as it should. I confirm, the microphone function also works in this remote control.