Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Apparently of good quality
The remote is connected, it works. Reacts to the voice. The delivery is fast. Packed in a plastic bag. Thanks to the seller.
The delivery is fast, the quality of the remote is very good, there was no problem with the connection, I recommend the seller.
Works perfectly. Very high quality product. Samsung 55q60t controls television very well. I recommend
Good material, paired well with the TV, voice command does not work, I hope durabilidade
Feels good quality.
Works very well😍
Very good product I recommend it, thanks to the seller
Looks really good, high quality workmanship. Haven't checked yet. Very fast delivery, arrived within 12 days.
Works correctly, very fast delivery!! Excellent service
Keruvannya remote control. Seller recommend.
Excellent quality
Surprisingly fast delivery (in my case to Poland). Product as described and identical to my previous original remote control. I have it from just a few days, but everything works as it should. I confirm, the microphone function also works in this remote control.
Very good quality and dedicated buttons, sometimes it is laggy otherwise its good
In about 10 days. Pretty good for the price. Thank you to the seller. You can take it from Turkey with peace of mind.
He works well very happy and quickly delivered top
Top, the best on the market
Good material, soft buttons, I will match it and comment on how it works
Very good quality pilot. I can't say a wrong word. My opinion does not make sense to overpay and the original
The material is a bit simple compared to the original but it performs its function perfectly, the voice control does not respond, hence all the buttons work correctly
Good purchase meets the requirements, compatible quickly with the TV.
Fast delivery before the indicated date, the remote control is good but the keys are hard and it is difficult to change the channels and increase and decrease volume.
Like the original and everything works well The microphone button works well. I recommend👍
The remote control is fair, even more small, even if the voting is not a good input. If the year spent on the pidkluchennage did not give the same results, the fact of the time was burned by the article about the vidmov Google assistant by Samsung himself with Birch rock. This is unlikely to be on the right in the remote control
I give you and 200 100 excellent control, compatible, worked on my Samsung 65 "perfectly well thank you supplier for that excellent price and arrived very quickly I was waiting for you urgently🥳🥰