Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice, exactly as ordered. already using it and it works very well
In appearance, the quality is average, but the price is appropriate, in fact, the adapter is stupid, took 2 pcs, one connected to the TV is all right
ok
Just like the picture,
Just what he said
Same as offered
It works perfect, and so the cable doesn't suffer
Thank you, all comply with the description and very fast
Excellent!
not tested yet
Very fast shipping, excellent quality glasses!
Equal to images, works perfect, combined shipping
Compliant product. The elbow is really small it's perfect. Ideal for a screen against a wall.
All reviews!!! Service up to buying super. She was moving forward, ale, maybe not in the remains. The guard ran through China and on the Ukraine. All right, all right. Tom is all twisted. I'll tell you. Lucky!!!
The adapter fully corresponds to the description and photos, so I do not bring my photos. Polchil, connected to the TV-everything works, only it became much more convenient to connect the cable. Thanks to store and delivery service.
Perfect, fulfills perfection Just what you describe.
works . saves space. helps with hdmi cable. recommendation
According to zamówie niem. Compatible with HDMI adapter right angle 90 degree HDMI 270 degree HDMI male to HDMI for women connector right angle.
It's just like the description, works at 100% the image.
Received items in record time and is as described. Excellent quality, would buy again from Seller. Recommended.
I am satisfied with the goods, the price of the norms, I recommend the store, while I have not checked, I will check the feedback
Excellent product. Received in one month instead in two months' time as estimated by tracking schedule
Received with thanks I appreciate very much
It's been a long time, but everything is fine
Good shipping. Good quality