Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all is ok. fast shipping.
All got!! Waited not long!!!! Well, the quality is higher than any!!!! Ugreen he and in the dark room ugreen))))!!!!!!!
Excellent product, although iPhone description it is compatible with other types of cable, had to do a small adjustment to my Where plus but was perfect. Recommend
Perfect!
Snabbt IGH smidigt, rekommende Ras!
Good furniture product, good furniture to brand. Proffesional, recommended
68 days delivery to Bulgaria...
Good Seller!!! Good Product!!!
Good product, though hard to attach
Everything is fine!!!
Cutest cable protector I’ve seen! Thank you, great product and special thanks for amazing awesome stickers!! Heartwarming <3
Best Store and goods. Recommend.
Thank you! Very satisfied with the product! I recommend this store!
ممتازه
It’s good.
⠀
Low Quality
Good. Order the first time. All like
I'm very satisfied
The protections are very well suited for apple cords, not necessarily for other types They do their role very well and protect the cables near the sockets I strongly recommend these protections
This protection is suitable only for branded (thin) Apple cables. For ugreen cables, this protection does not fit, then that ugreen cables, like other analogs, are thicker. In addition, I have only half of the protection elements for the branded cable, designed for several cables. The remaining parts were incompatible, poorly suited to the size of the branded Apple Cable, the latches did not hold another steam element, the whole design fell apart. Only tormented, trying to find the compatible parts.
I recommend taking it looks like a factory and perfectly protects)
I like them and they can be very useful for cables that are about caramel. It's not the cheapest solutions there are but Ugreen is always quality. I 've only used one with good results and left the rest of the retainer. If any interesting developments occur with the product I will update this valuation.
very good
It's taken so long, if I had gone looking for him walking, I might have come sooner. I haven't tried it yet, when I do, I'll post comments later. Thanks to the store for the gift adhesives.