Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great value for money. Feels high quality and so far is very comfortable.
It's exelent caility and the price is great is the best you can get for that price
Nice good quality
The color looks great and special, material is very nice too.
It’s my second time ordering the product. I like how the case is continuous so the back won’t eventually break off from the side. Great!
Happy with the purchase. Works with wireless charger
Excellent quality/price ratio.
obsessed, my new fav phone case lol. gives the clean girl aesthetic
Wrong color delivered. Seller quickly refunded.
Pretty color and accurate description! Fits my phone perfectly. My only disappointment is that there’s not much “lip” or “edge” to protect the screen if I drop the phone face down.
Color was on point, feels nice, goes great with the Purple Iphone 11 fits perfectly. It has a pretty bad smell but it goes away fast
its a nice silicone case and im not disappointed it feels a bit at top but it fixed it real quick
Same as before, I will update to 5 stars when I receive the product.
I like these very much! Good quality! Mariupol is bombed every half an hour, says the mayor of the city in the blockade. Chernigov lost his water. Russian forces said that they would take a worry-a small city between Donetsk and mariople. This is making Mariupol worse. The number of refugees from Ukraine exceeded 2,3 million. More than 549 civilians were killed, according to the UN. VKS of the Russian Federation continue to fire airfields in the west of Ukraine. On Friday Lutz and Ivano-Frankivsk were hit, Vinnitsa was fired.
Bien
The store sent the product super fast. At one point, I contacted him to ask him a question about the status of the shipment and he answered me very kindly and dealt with me the doubts s. As for the case: I expected it a little more “elastic, but it's perfect. The color is very nice, in addition to identical to that of the image. Very soft to the touch, light and pretty. Super recommended product and seller, 10/10
Very fast delivery. Good quality, fits perfectly on the phone. So I order a second...
super nice and smooth looks exactly like the picture.
Fast shipping, great quality as described.
Soft case that fits perfectly, it's very good
Very smooth and has a good amount of protection
Very soft color is the same nd its nice
All OK
Does not include the Apple logo as other cases
Nickel