Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super earrings
Quality Super
Earrings liked, heavy and look worthy. Thank you!!!
Beautiful! Excellent quality, perfectly packed, thanks to the store arrived before the time indicated
ok
If I knew what the inner diameter of 5 × 14 indicated, I would not order, do not put on the pendants. And so the product is excellent, it snaps securely.
Beautiful and quality. I think to order in another color
I love the products in this store, they meet the description and the shipping is pretty fast, I'll order more. Thank you very much
Excellent earrings, correspond to the photo and description
beautiful
Very heavy. The surface is semi-matte. It can be seen that they are made roughly. Compared to South Korea and the Rhodium-look triple
PARFAIT
All right
Thinner than in the photo.
Color for gold and black fire. But the light of silver is pure metal. Everything is magnetic.
Fits the description, the quality is good
I like them! Ordered for future 2nd time, but the first ones still alive and nothing happened to them after 1 year. Delivery 12 days!
Отличные серьги! Качество супер!!!! До Уфы дошли за 2 недели
Class! I will order more
One earring from the pair is difficult to open and closes, but otherwise chic. All I needed was one.
Delivery to Samara is very long, the rings are small and not very blown, but generally good.
Perfect! Super fast delivery to Moscow with post office!
Good earrings, heavy. Feel on your ears. Size specified inner diameter. I have 12mm.
One earring is badly fastened. But the fixation is good.
So cool.
Sent fast. Heavy ones. On 1 pair of 3 Marriage, I will open a dispute
Look like real gold good quality
Beautiful, heavy earrings. I really liked it. The only jamb-one earring slits the lock. I hope I don't.
In rose gold color. The color is pleasant, natural. I took it for a constant. On one earring on the edge as if there is no coating (1 photo). If something happens, I'll add a tip.
Just wonderful!
it's don't look like silver but just metal.. it Ok
I'm not taking it for the first time. Quality at altitude. Recommend to buy
Excellent product. I liked it very much.
good
Fast shipping to Colombia congratulation to the store and the tent
Super! Come quickly. They look stylish, not heavy, the clasp on one middle is tight, but it's nothing for me. Allergies did not cause, and my ears are picky. Recommend
Nice earrings, shipping slow and untracked.
2.5*12mm seemed heavy.
AMAZING!!! They’re really heavy! They look really tough and good quality, so pleased with them, definitely will buy more! You will not regret it! 10/10
Beautiful, love that they’re heavy and shiny!
Quickly came in a United Parcel. Some earrings are difficult to close. The store was wrong and sent some earrings black, not silver.
Dense metal, it looks like quality, let's see during socks ..
perfect
Ordered 30.06 to the south of the Krasnoyarsk territory came 27.07 (ie on the way 28 days) in the combined parcel. Earrings of good quality, ordered 3mm by 14mm. The store just did a good job, packed in such a package in which a pair of earrings is separately from each other, it's not scratched. The seller takes great care of the quality of his goods, which causes respect and praise from the buyerSeller and recommend
It was nice
Thank you very much! Rings are excellent! Metal is dark, do not hurt the ears. To buy this larger diameter-wore a year! Strong fastener. Took the sea rest-not lost. Reliable store. Shipping 1,5 months. Want more gold order
I recommend the salesman. Very fast shipping, the goods arrived in 3 weeks. Great earrings. Thank you :-)
Very good
Lovely earrings, unfortunately did not guess with the size. The diameter is very large for my pendants.
Good earrings, correspond to the photo and description
Product conform to description, fast shipping
Perfect! Recommend! Delivered in less than a month
Like, but have enough metal because the ear was scratching
Super!
Hej friends Makes me a very good impression at this price. Am Satisfied lest. Grüsse from Switzerland Tino of Emperor Augst
Ink and nicer for ㅎ forts beyond basic ring earrings cheater power every day or so shipping. if not bad
Earrings are good, but silvery came with rust. Most likely this is not stainless steel, as stated by the store.
Amazing earrings base. Can be worn as a base-solo, and can hang on them all, your heart desires. I have 1,6 diameter 3mm thickness.
Good, liked
The product corresponds to the description. Thank you store.
It's all megostro! Quality chic locks are excellent. Very happy. I took different sizes. Seller recommend! I took it on the recommendation of a girl who makes reviews of bipureria.
Beautiful, just a bit heavy, advice to buy one size smaller
Stunning bagels, excellent quality. The parcel reached Stavropol in 2 weeks. Thanks I will order more
Excellent! Perfect!
Really metal. Heavy. Took 14mm. Please note that 14mm inner diameter. I'm too big and rude.
Great earrings. Once order has shipped, come quickly. Good store. Take a second time. First earrings ordered in color "silver" wear a year, not dark, ears when they do not hurt. The latter in color "gold" also flawlessly. Recommend
Very fast delivery to oreburg region In 20 days from the order came. Track tracked. I bought something to do with another purchase of interesting earrings. The lock closes tightly. Let's see how they behave in sock. As long as everything is fine
Very cool earrings! Before Peter a month, I will add a review after socks
Earrings, reached fairly quickly. I think there are slightly larger, but it is my fault, chose the right. Order will be more
I order not the first time already, I like very much, especially the store's attitude to the package, the bag is double, each earring as if in its package, very cool, I
Small earrings work better and stronger than in large. Quality is very good
I liked the quality. Sent the store quickly. Came in two weeks.
All as described.
Order came quickly. Thank you! Earrings are small and cute.
Pretty, as in the photo. Seller sent fast, thank you!
Look like in the photo. I took black. Locks normally close. Delivery fast
Very cool look in the ear, but heavy. Came quickly (Mo), special thanks to the store for the competent packaging, the earrings were separated and did not scratch each other
Enjoyed. ideal size. Great or small. Perfect closure. Arrived before the expected
Very good earrings
Earrings are excellent! Quality is wonderful! Definitely recommend to buy! I would still take a little less diameter and thickness, but these oooochen cool
Stylish earrings, strong and comfortable fastener!
I ordered my sister! She's delighted! Come quickly! Recommend!
very nice like in the picture, nice quality, fast shipping, like every time from this store, recommend
Earrings are good, but tyazhelenkie.
Okey
Ordered in gold and in silver. In gold is not quite well executed, in silver better
Beautiful as in the picture
I love the qie rooms I ask, this time 2.5 thickness and they are perfect!
Excellent Product, fast delivery, I buy not the first time, I recommend.
One ring with marriage tightly closes. But overall OK
They are nice but some heavy for my ears. I am sorry that I ordered this size (5mm=16 mm). It would be more clever to order a smaller one in my case. But any way they look stylish like on the picture. The delivery to Tenerife took 1,5 months.
Although it took a little while to arrive, very good product, maybe something heavy but they look good quality. Recommended
Cute rings, then I'll add more wistles and will be super. Thank you store.
Good quality, fast delivery. Recommend!
✅The parcel came in 2 weeks. ✅Took for 195 rubles. ✅On the ears are not felt, the lock works well.
He arrived fast
It came quickly. Earrings are metal, heavy. The clasp is strong. Super
The order to Moscow was delivered in 30 days. Packed well. Earrings are good, when they seemed heavy, but quickly accustomed. I wear every day, ears do not hurt. I did not communicate with the store. Thank you.
2,5mm-10mm :) cute
No luck with clip single earring-it's not застегнутое and slightly curved. Arms was changed, but the curvature of the eye was (not much to wear, but the spoils the impression of the product itself)
Does not match the color, not gold, but closer to copper, looks cheap.
Looks good, more is a bit heavy.
Отличные серёжки!
Not the same as in the photo, and the size does not match the description.
Awesome, got them finally then, really like, quite heavy, but you can get used to them)
Come in CET a week
On the earrings, the earrings are simple, the yak is two metal-like kiltsya. You can do the vicorasse for the wear of a pint, beads. I went to Ukraine for two types