Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great earrings. Once order has shipped, come quickly. Good store. Take a second time. First earrings ordered in color "silver" wear a year, not dark, ears when they do not hurt. The latter in color "gold" also flawlessly. Recommend
Very fast delivery to oreburg region In 20 days from the order came. Track tracked. I bought something to do with another purchase of interesting earrings. The lock closes tightly. Let's see how they behave in sock. As long as everything is fine
Very cool earrings! Before Peter a month, I will add a review after socks
Earrings, reached fairly quickly. I think there are slightly larger, but it is my fault, chose the right. Order will be more
I order not the first time already, I like very much, especially the store's attitude to the package, the bag is double, each earring as if in its package, very cool, I
Small earrings work better and stronger than in large. Quality is very good
I liked the quality. Sent the store quickly. Came in two weeks.
All as described.
Order came quickly. Thank you! Earrings are small and cute.
Pretty, as in the photo. Seller sent fast, thank you!
Look like in the photo. I took black. Locks normally close. Delivery fast
Very cool look in the ear, but heavy. Came quickly (Mo), special thanks to the store for the competent packaging, the earrings were separated and did not scratch each other
Enjoyed. ideal size. Great or small. Perfect closure. Arrived before the expected
Very good earrings
Earrings are excellent! Quality is wonderful! Definitely recommend to buy! I would still take a little less diameter and thickness, but these oooochen cool
Stylish earrings, strong and comfortable fastener!
I ordered my sister! She's delighted! Come quickly! Recommend!
very nice like in the picture, nice quality, fast shipping, like every time from this store, recommend
Earrings are good, but tyazhelenkie.
Okey
Ordered in gold and in silver. In gold is not quite well executed, in silver better
Beautiful as in the picture
I love the qie rooms I ask, this time 2.5 thickness and they are perfect!
Excellent Product, fast delivery, I buy not the first time, I recommend.
One ring with marriage tightly closes. But overall OK