Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Was supposed to come on march 5th, came on the 3rd! It’s not damaged at all, the temperature is accurate and it even comes with a little sifter :)
as in the photo.
Product ok
Bought two, both were damaged and only one is showing temperature.
Very good product, arrived well packaged, keeps drinks warm and shows you the temperature of the drink. I highly recommend it.
Heats up outside, i.e. gives off the temperature and keeps the heat quite short.
The product matches the description.
Everything excellent, it fulfills its functionality, although I still need to test it more. 😁
Nice
Looks good. I want to cnc names on them. I have not done this yet, but it looks like a reasonable product for the money so much, so far
Thank you for my stainless steel thermos bottle it's working perfectly.
Arrived.. Have a lot
Great!
Cool thermos, arrived quickly
It's okay.
Very good product arrived in excellent condition, I recommend it.
Unfortunately no temperature shown after the first wash.. Broke so quickly.. Otherwise, good to use.
Beautiful finish, holds hot, however the instructions are only in Chinese! You need to go through Google to translate photographed texts!
Worth the penny Fast delivery Great product Well recommended
Lovely item but led brightness is low and lid of the item was slightly dented. Packaging of the item for shipping needs to be more robust. Needs bubble wrap.
Display has poor light
As described. The battery for displaying the temperature cannot be replaced.
Good product. 👍 Useful. Keeping warm more than 8 hours. Good packaging and fast delivery. Recommended.
great
Good quality
Design A. A neat and unresponsive design Size A. appropriate 500ml Insulating B. It's a little disappointing, but it's been 8 hours. Price B. 4300 won per piece 98% willing to repurchase. This is already the 9th order.
Beautiful! A stainless core, aluminium coated. The bottle is elegant, light and functional, topped with a well readable digital thermometer. There is also a stainless grid filter, for unfiltered beverages. The only "con" is the package. Aluminum is sensitive to be damaged by impact and a more careful packaging would be appropriate.
Ok
Beautiful and useful thermos bottle, the size is ideal for carrying a cup of coffee, it feels and looks made of good material, I recommend its purchase.
Good
a good product and fast delivery.
Top
Received, thank you very much
The bottle looks of good quality
Very bad quality
I loved it I recommend😊
Convenient thermos
Very good product.
At room temperature, 10 hours left 35 degrees. In the cold, there will definitely be hot tea for 7 hours.
All received in a timely manner. Good quality. Works properly.
Received the order well, very happy everything is as expected.
Used 3 times, then the water cap filled and the display stopped working.
Just like the image. It's sturdy, light and tells the temperature accurately. Can't go wrong with that price.
correct
Great product - as described!
Not bad.
Not obvious by description that it couldn't be charged. It is not chargeable
the article is very good
Everything perfect, item as described and unbeatable quality-price ratio. It's what I was looking for and meets expectations.
Loved it . My ☀️ Likeed it 🥰
Colour wasn’t 100% the same as the photos but that can be expected. Still really nice and my customers are really happy with it. Will order more.
The thermos is half a liter, it preserves the temperature hot or cold, I loved the color, it arrived before the scheduled date.
It is really very satisfied fast and best quality ever.
The overall quality of the materials were good. I could not get the screen to work after trying various ways. The customer support just repeated the same questions when i tried to troubleshoot with them.
Sometimes the display doesn’t work, sometimes it works for months, I’ve sold these on for 2x as much, good product to have ins stores
The product was delivered quickly. Everything is fine.
It's very good
The order arrived very fast and thank you! I recommend better packaging, because the thermos was hit during transport and has a deformation on the lid.
The products are of excellent quality. And most importantly, the delivery was very fast. Waited a full week for the item to arrive.
It says that it is battery operated but it is not written how to change the battery
The thermos is good, it shows the temperature and everything seems fine.
Ok 😃
Fast shipping and delivery to Kyiv. The quality is superb, I recommend the seller!
Top, super item
Great as a thermos! !! I am really satisfied with this item with reflections. I would have taken the slightly smaller model to put it in my bag, but otherwise it's really great for going to work. I can put my tea in my thermos and wait for it to be well diluted in the water, then simply remove it with the small accessory to place the tea bags and lift them. I must also say that to avoid any burns like with the old thermoses, there is a digital temperature display to know if it is too hot or too cold to drink. I am talking about tea but it is also valid for coffee or others.... Super article, I recommend it to you.
Excellent, purchased for the third time
A little small
It has a filter for infusions
The water temperature has dropped from 100 degrees to 66 degrees after 4 hours. The temperature seems to drop faster than expected. Is it too much to expect for a low price?
M
I bought white and black, but the size of the strap inside is different, so one cannot be fixed. I don't know if it was thrown during shipping or if the lid is damaged. However, it is still usable.
very satisfied, fast and efficient shipping