Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Are very good housings, only one of them comes with a scratch, just that
Perfect fast shipping thick enough
Excellent and soft and protects the mobile I recommend it
love the material fits perfect on my phone also love the color I will be ordering more in different colors
Love the feel of the case, exactly what I wanted.
The case is of good material and the color charm me!
Excellent product and very good quality
The case itself on S20 came up perfectly, only here the color is not the same as in the picture, it is different. I wanted a plum, I got Burgundy. Photo attached.
The color is a little clearer than advertised, but it's very good. Good quality. It takes a little while to get there, but for the price it's worth the wait.
The cover came very quickly. The color is different, but I liked it! It sits comfortably! Thank you store!
Excellent cover: pleasant to the touch, convenient to use, holes and buttons are carved neatly and perfectly located (even visible as the cryvo installed one camera module in the phone itself). If you need a comfortable and comfortable cover then I recommend! Delivery 29 days, not tracked. Sent fast.
it is the second time I do order from this store, the item is as described.
The cover is exactly like in the photo, awesome, strong, durable, in general it is satisfied)
Very nice material
I found the housing very good quality in relation to the price. Nothing to say 10/10.
Great! this is the second time that I ordered it. the case are so cute. Love it!
The cover is good in quality, already there is such a pale pink. The star was removed for color, it is not as stated. It is not some cherry, but more red
From the order to the receipt of about a week three. For the price I managed to take, there are no questions at all about quality. Tactile is pleasant, the color is calm. The only thing that does not like is the cutout under the speaker at the top. It's very eye-catching.
Good material Housing, shipping was too fast, 100% recommended
Excellent I love it
It came quickly, but in the photo another woman
The cover is just super. perfectly fit
The cover is cool, fit the size, all the holes are in place, the delivery is fast! lighter than in the photo, but for the summer the most
The cover is very pleasant to the touch. The color at all of course does not match the picture, firstly lighter, secondly not the burgundy color, but the pale red. But still liked the cover. Since the order was delivered in 10 days to Chelyabinsk region (chose paid delivery)
Everything is fine, the cover has approached