Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, I recommend
I'm happy with the order. I ordered size 4 for my thinner fingers The color is nice and bright.
ok
Thank you. Color what you need
Visually, the ring looks like gold. By weight, gold does not seem to be less weight.
received, looks amazing! thank you!
Good quality, fit in size. Thank you to store, and delivery service.
Lovely, these rings are very good
It's perfect. Thin, gentle. Came quickly, but out of 4 sent only three things
Ordered on January 10. Received on February 23. All cool store recommend n a 100%
Parfait
Excellent thin ring! I will order more
долго шло (
It weighs less than expected, I expected it more quality, but for the price it is decent
Very nice same as the picture, it hasn't turned green or anything 1 day of use, I 've wet it and everything. Excellent!
Beautiful
Gold color holds very long and does not blacken at all❤️❤️❤️❤️❤️❤️
Very cute ring, all as in the photo.
Perfect thank you
Gorgeous. The third time q the I ask
I love it, very pretty, just like the picture.
Still using it I never remove it from hand, Never fades but tinny
Very beautiful rings! Thank you for the fast delivery!
Good quality and it is very beautiful and came before what I expected
Thanks for the fast delivery, the rings came up, very similar to gold
Cute ring, stones are inserted neatly, for this money is excellent
We see
Cool, I loved it. Frame. As present.
perfect
Very accurate as per description and image.
не похоже на золото
Looks good, as it will be worn don't know. 15 size is 5, 14 size is 4
Now I'm married
Corresponds to the description
Very beautiful rings, very beautiful and nice color, very similar to gold. The inner side is slightly sharp
Turned out to be a little thinner than I expected, but still looks beautiful.
Order came quickly. Thank you. Looks like our gold.
This is sooo beautiful and cute. The colour does not fade away or getting dark. And very appreciate the fast delivery. Best price. Thank you so much.
Amazing ring. Very fast delivery
Rings came, the appearance is excellent for such a price. Thank you very much
Disappointed because I already ordered a size 11 and this ring is smaller it is not 11 but rather 10
I 've got a little bit smaller than I 've seen.
A beautiful ring, not to distinguish from gold! Thank you!!!
Well but too large for me
Very nice but I stay very small, I'll have to order a bigger size.
красота
I love this! Doesn’t turn my finger green and looks cool :). Bought two because I lost the first one but it’s one of my favourite rings
Muy bonito acerté con la talla.
Fast delivery in Brazil. Is some mm bigger than the size, but is common to have a small error. The ring is very bright and delicate. I recommend.
Cute thin ring, took Size 5
Thank you, all matches the description but dolgovato went to Magnitogorsk 2 months
A good ring, the size has reached.
A second time, first прослужило me 4 years and over 4 years, it is a little out of color (was dark), and there were small scratches. Hope and the second will be just as good❤️❤️❤️ PS: below the old, top new;-)
Nice ring! I ordered 2, the paint does not wash, it looks like a simple ring, as I wanted.
Very nice ring, thin, simple, but beautiful color gold Rose very subtle and cute, arrived very fast, less than 15 days to Queretaro, Mexico is but does not fade☺️
Very nice we will see on time
Cool, that's how it will turn black, let's see. If it does not, I'll order more.
Gorgeous thin wedding band ! Perfect quality and excellent service with a fast delivery time. A truly reliable shop to visit again.
Pretty rings
This beautiful, I love it!
Very beautiful, suggest buy
Super
I buy these rings for the second time, already in other colors, the first, without taking off, I wear on my toe for the third month, and the whole coating, there is no no very satisfied with the purchase!
Очень красивое тоненькое колечко! Размер соответствует. Доставка быстрая в Краснодарский край-2 недели. Я давно мечтала о таком миленьком изящном колечке. И вот оно мое! Я очень рада! Благодарю вас.
Very beautiful ring, it looks like the usual gold color without a samovar shade. Recommend.
Хорошие кольца. Регулируются под размер пальца. Материал хороший. Месяц использования, а кольца как новые. На руке смотрятся афигенно...советую, спасибо большое:)
Divine
Very good, thanks.
changing the rose colour into yellow
I just got the rings today. They took a long time to get here but they are very beautiful. I really like them a lot and will be using them soon.
Worthy goods
Perfect. As it appears in the image.
Satisfied Fastest shipping
Hello, the package with the ring came in excellent condition, got about a month, thank you to the store and all who participated in the delivery of this product, I put five stars to everyone, the seller is sociable, I recommend friends I'll add to it.
Viskas puikiai✌️. Pardavėja rekomenduoju
very nice!
Perfect, just like in the pictures, thank you!
HERMOSO
The sizes are a little bigger than you describe. It was very big but the ring is very nice
The ring came 6 days before the Nizhny Novgorod region. Perfect
6 instead of 7. The message does not read. Full refund. Thank you, Ali.
The goods somewhere lost, the money was returned. If the ring comes to me, I'll give it back. Thank you.
All superrr
Wonderful quality, I hope it won't get black after contact with water
lovely simple thin rings. shiny!
The ring was pleasant, the color and size are OK. The store is well done!!!
Beautiful ring, kupiłam it again for accident LF zgubiła previous. Previous from 2 years looking like new
All in order, I arrive before the estimated date. This is the second time I order here
So glitters for how long I do not know
Rings Super, while I wear, there are no scratches, let's see how it will be, came quickly
Good ring, quality, does not change color. As in photo, thank you
Nice ring. Good quality!
Беру 2 раз. Кольцо проносила чуть больше года, не снимая. качество отменное,если бы не шуманит (стёр позолоту),то и покупать новое не пришлось)
Very simple ring, perfect to accessorize an outfit without overloading it
I asked for my size, the 9th, and I got a big one left. For now for the rest, fine.
comme la description rien a redire
Good quality, 10 for 20 r-r Russian
All OK
Delivery fast, before that took J5, wore two weeks. The color changed slightly, it became slightly green. I decided to try this one, for a penny, you can order it for half a year. In the photo, the color does not transmit as in reality.
Everything matches. I recommend the ring.
True to size
so fast / it looks so good i like it so simple ring
I liked it, beautiful. Looks like gold. Looks cool. Sent and came quickly. I recommend to buy.
Thank you, the ring received quickly, it looks like gold, size 6 approached 16,5 of my size.
Ok. They look nice we'll see quality
Perfect product and perfect price! Thank you!
perfect!
Delighted
It’s the third time buying from this store and I love the quality but only this time they send one item less, and I have applied for reimbursement
The shipping was fast I recommend this store I bought it for my husband and it beautiful it amazingly beautiful 100% love it
Тонковато, но не хрупкое, мне понравилось. На Толстых пальцах не смотрится
Товар отличный, нет отличия от золота. Товар быстро отправлен и в Беларусь пришёл за две недели, но по стране гулял целый месяц.