Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing ring. Very fast delivery
A beautiful ring, not to distinguish from gold! Thank you!!!
Well but too large for me
Very nice but I stay very small, I'll have to order a bigger size.
красота
I love this! Doesn’t turn my finger green and looks cool :). Bought two because I lost the first one but it’s one of my favourite rings
Muy bonito acerté con la talla.
Fast delivery in Brazil. Is some mm bigger than the size, but is common to have a small error. The ring is very bright and delicate. I recommend.
Cute thin ring, took Size 5
Thank you, all matches the description but dolgovato went to Magnitogorsk 2 months
A good ring, the size has reached.
A second time, first прослужило me 4 years and over 4 years, it is a little out of color (was dark), and there were small scratches. Hope and the second will be just as good❤️❤️❤️ PS: below the old, top new;-)
Nice ring! I ordered 2, the paint does not wash, it looks like a simple ring, as I wanted.
Very nice ring, thin, simple, but beautiful color gold Rose very subtle and cute, arrived very fast, less than 15 days to Queretaro, Mexico is but does not fade☺️
Very nice we will see on time
Cool, that's how it will turn black, let's see. If it does not, I'll order more.
Gorgeous thin wedding band ! Perfect quality and excellent service with a fast delivery time. A truly reliable shop to visit again.
Pretty rings
This beautiful, I love it!
Very beautiful, suggest buy
Super
I buy these rings for the second time, already in other colors, the first, without taking off, I wear on my toe for the third month, and the whole coating, there is no no very satisfied with the purchase!
Очень красивое тоненькое колечко! Размер соответствует. Доставка быстрая в Краснодарский край-2 недели. Я давно мечтала о таком миленьком изящном колечке. И вот оно мое! Я очень рада! Благодарю вас.
Very beautiful ring, it looks like the usual gold color without a samovar shade. Recommend.
Хорошие кольца. Регулируются под размер пальца. Материал хороший. Месяц использования, а кольца как новые. На руке смотрятся афигенно...советую, спасибо большое:)