Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Approached, everything is fine. Very long delivery of goods.
Quality good goods condition good make you satisfied!
Came scratched.
Very elegant, but quite smooth footprint, if not careful is fall in right, perfect fit.
Is really cool and get very fast, highly recommended!
Came super fast to Peru I look super good
Very good quality and products good choice to choose you Very good quality and products good choice to choose you Very good quality and products good choice to choose you Very good quality and products good choice to choose you Very good quality and products good choice to choose you Very good quality and products good choice to choose you Very good quality and products good choice to choose you
If you want to make from your rounded edges 12-13 model, this frame suits you.
Very fast shipping to Bulgaria- 20 days. Quality is perfect.fits nice.recommend product and store
Very good quality. thank you
Grade))
lindo
To Ukraine very quickly delivered) I did not even expect)) 2 weeks, the case is absolutely whole and sat on the phone perfectly Thank you very much all cool
Expected shipping quicker came four. Case also almost perfect for Ganesh. Lens protection has become the perfect camera lens month only protection being;; light sensor protective glass No.
Exact piece is perfect extra get super fast
Looks good, but there is no side above the screen.
The shipment was fast.
Arrived to Norway in just 8 days. The quality is really good, and it fits perfect.
The product is satisfied with the small errors in the cutouts on the camera but they are not critical slightly shifted to the left and down on the MM somewhere, slightly scratched from below, if the lock button where just below barely there is a frame, but it's not critical, in general, the product is satisfied with the heavy iPhone, you can punch nuts)))
It came, of excellent quality, I recommend!
I got the product last week. It seems fine, the only thing I would change to make the back plastic transparent. And maybe offer full front cover too.
Thank you, the quality is excellent
Material excline product, as described in the publication.
Excellent Product, better than I expected and arrived ahead of schedule
Excellent and high-quality, I liked the back back and that there are magnets, aluminum is even and clear, it will be scratched in the future, but it will even be normal. Only it is unfortunate that I can not use because the cover came without side buttons, I so understood was not glued from the inside soft tape with buttons. As a result, it is not possible to use. I hope with new such problems will not be.