Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
rewelacyjna jakosc
This brushes are just great. For this low price you get 6 brushes that, surprisingly, are good. The blending brushes are a bit too bignl than what I needed but I will order another size. The delivery from China was pretty fast.
Brushes are excellent quality. Recommend.
Brushes are excellent for their price. Extinguish well, the color is typing. After washing, there was an unpleasant smell.
As in the description, I will try to paint them.
very good brushes in perfect condition. I highly recommend this product.
Super!!
I love its quality
Rewelacja, staranie wykonane, miękkie, nie kłują, bez zapachu zapachu, paczka do Polski przyszła w dniu.
Brushes are soft, shadows hang out well. Delivery was fast about 7 days (delivered from Russia). Description correspond.
Miekkie, good qualityand, recommend
I am very glad because of those brushes. The description was truthful. Very nice and soft, hair is natural and very nicely packed in the pin. I can recommend;)
Great brushes! Not the first time I take, I recommend the store
Excellent brushes for Taku price
OK, but myślałam that will be more soft. Only minus that biggest brush lost mega lot bristle when using (happens so with any, kupilam at one time 7 sets), mega big plus for eyebrow brush, is for the truth good, thin, precise and hard. Thus in 85% I am satisfied, but also I will not too demanding Perzy this price
Супер быстрая доставка: заказ был отправлен через час после оформления, привезли домой курьером через неделю. Кисти хорошие, ожидания оправдали) Рекомендую продавца.
кисти пришли отличного качества , очень комфортны в использовании, легко мыть, спасибо за чудесные кисти
ok
really soft and very useful set
I used many brushes and I can say that these brushes are good. Do not smell, tightly enough, pleasant to the touch, the eyes are not stroller. For its price just a find. In the photo there is no brush with a brush for eyebrows, it corresponds to the photo. For drawing eyebrows lipstick is great. In general, very satisfied with the purchase) with the store did not communicate, there was no need. The parcel to Moscow came quickly. The box in which the brushes were painted, but the brushes were OK.
Very good brushes & Fast shipping
Very good brushes. Delivery came quickly, for a week arrived in Moscow! I ordered and will order more
Кисти хорошего качества. Пришли быстро. Набирают тени Хорошо
Очень крутые кисти :)
It's not the first time I 've bought with this store and definitely the brushes are very nice, say it's true that one of the brushes is less tupid with which I asked a few years ago but still pretty.