Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as in the picture
Прекрасный кулон, пришел относительно быстро, упакован хорошо. Главное то, что флюорит натуральный.
Stone all scratched, glued not neat
alles OK.
Excellent product!
Amazing!! Thank you!!
Good product
I put 4 stars out of 5. crystal fluorite turned out to be small. When heated, it does not glow.
Before Belgorod, the order came in 13 days. Packed well. Seller recommend.
Very bland color. No beautiful colors as presented su4 the store's photo. It's a shame
Decoration is very beautiful
nikel
simply gorgeous
Came cracked, money returned
понравилось, продавец ещё прислал кольцо в подарок
Good. Good. Each is a different tone, it is noted that it is natural mineral.
Well packed. Quality good, very happy. Thank You Very Much.
They're all green fluorite, there's no purple. Very well packed.
Beautiful!
Expected another key of the stone. Is not that they send me in the photo.
I ordered one with the 3 colors but I received a green The store, very kind, willingly send me another
It arrived in Japan in 10 days. Great item! Thank you very much.
Good, like it
All fully correspond to the description, satisfied, I recommend
great product, I excepted some better finish in the crystal itself but it's good
Arrived before the date
Beautiful but darker than volessi
No similar color
Looks very nice...
Beautiful stone, corresponds to the photo and wishes.
The stone is not as translucent as it looks in the photo
simple rapide efficace. c'est la 2eme fois que je commande la même chose. Parfait
Not all are as beautiful as could be, unfortunately, many have turned out to be grayish, more irregular, than I took a year ago, for example. The gradient is not so bright, but in general everything is like a real stone. Several and pretty of this color got caught.
Came the darkest of the presented colors
Shipping fast. Packed well. The product itself did not really like, I thought it would be more beautiful.
Fast delivery, recommend.
It’s so beautiful and it came really fast.
Very pretty came to me earlier than I thought.
pas terrible!
Ok;) Recommend salesman
super jolie, reçu rapidement
The stone arrived scratched and the store returned money in 4 days!
No product arrived
Beautiful pendant with good weight. The chain this is too thin and of moderate quality
Very beautiful!
Very nice product, reliable store. I recommend.
Accurate, reliable, fair store with a very nice product. Excellent packaging, safe shopping because you get what you order. I recommend.
Bleached
Very beautiful!
Superb pendant. The color changes in light.
Beautiful pendant !!! I asked the store for a very colorful one and I got what I asked. Shipping and delivery were very quick, very happy!!
bello
I buy colourful pendant, but they send me purple fluorite
Beautiful pendant and chain. More precisely a pendant with a chain. My mother liked it.
Very beautiful fluorite!
Everything received in excellent condition! Thank you!
Norms, only very long
I like it very much.
Welp
The color has nothing to watch with featured, does not seem fluorite. Delivered in a month
Everything is fine! I'm happy with the order))) all as in the description
beautiful
Joli pendentif. Beautiful qualité.
thank you :) looks very cute
Received quickly, the quality is excellent, only the color wanted another shade of fluorite. Kameni natural, thank you
Very nice!
excellent thank you
Beautiful pendant, inside visible cracks, so I think it's a natural fluorite
I understand its natural product and colors varies. Mine is milky color, still very beautiful
Nice crystals.
Looks good, very interesting. One is dark another is lighter, there are small shcherbinki, it says it is fluorite, he has 4 hardness.
Taste like the ad
very nice and quick shipping, nicely packed ,about a week despite holiday and sales ! overall very satisfied ! thanks
Very well protected, in perfect condition. Very pretty stone, according to description. Fast shipping to Spain
I order the second time. The first time the store sent the wrong color, it was quite transparent. For the second time I asked to send a dark color as in the pictures, and it came exactly what, what u need!!! I have a similar pendant, I wanted the same keychain. Color and patterns are almost exactly the same! Thank you seller!!! And pretty fast shipping. The only thing-reduced the star for the fact that the stone was all in small chips and scratches. This is unpleasant (
Order came quickly. Packed chic
ok
Very well packed and so beautiful items. Love it
Excellent pebbles-pendant. Purple from the side, in the light is transparent.
Excellent pebbles, looks like black, in the light transparent-blue.
Duge garnenie fireplace, can and on the chain and on the earrings come up with red with them! Yakysna garnitura zakryplen
Corresponds to the description.
Lovely
All as in the description, thank you. Packed reliably, put a gift-a ring with a tiger's eye. thanks to the store.
Small but cute
It's nice, but it's not the color I asked for.
I doubt it's a natural stone, but it looks good.
goede kwaliteit snelle levering
Very good
Slow shipping
Beautiful pendant, quite quickly delivered
The very nice pendant and the very good store.
Bien
Thank you so much for items! Good and honest store, fast shipping!I recommend this shop! Will definitely purchase more in the future! Good luck!
It is a fluorite pendant I'm happy because it arrived quickly given the current conditions (containment 2). The pendant lacks color it is bland to my taste but hey the shape is nice.
Crystal like real) cold. quartz. The rope is good. Came fast
The goods came quickly. Whole. Nice one
i love love love love this i choose one that was like a surprise so i wouldnt know what color it would be and it looks absolutely stunning
Nice stuff. Good price. Fast delivery. Recommended
Matched description
Everything is perfect. The stone is good and the closure of the necklace I love.
nice necklace
This is nice.
Workmanship and design very good
Corresponds to the description, I liked it very much
Look delicate,cute like in the description.
Thank you!!! I love it! And great communication with the store.
Came 18 days before Tver, beautiful pendant, no damage. Please note that the chain is not included
cute. real stone
Average quality, the Ram is poorly put and the stones are damaged... Ultra fast delivery by cons
Very nice
Very nice quality, irreproachable packaging, fast shipping. Very serious store.
very happy thanks
great quality, beautiful colours, arrived quickly, would recommend
looks better in the picture
The crystal was not as nice as the ones in the picture, but all in all it’s alight also came quickly
The pendant is not the same
I am very happy with my order. The crystal is very beautiful with beautiful colors the size is ideal as a pendant. I received it with a chain very well. I would have ordered more but it was very long to happen. I recommend this store for the quality.
Lovely!
Beautiful pendant, made neatly. After payment, the order was written to the store and he sent a photo of 5 pendants to choose from. The order came quickly in 2 weeks. Many thanks to the seller!
Very happy, will be ordering another one today
It's great that the store offers such a low cost for . Thanks!
Came quickly, packed Fire!!!
A green stone came in. I wanted to be colorful. But this will also go
I was hoping it would have a different color but it's still very nice. It looks a bit like glue, but it can be easily removed.
Very dark stone! Damage
totally worth its money. recommend.
Very beautiful, I love it <3 Sooo fast delivery to Poland.
I couldn't rate 5 because I never received it, package service lost my package and according to them was delivered... despite that store communication was great and she/him was there all the time to assist me.
Her color came
It came in 10 days in Krasnodar, everything is fine, well packed, I advise.
My daughter likes me.