Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Average quality, the Ram is poorly put and the stones are damaged... Ultra fast delivery by cons
Very nice
Very nice quality, irreproachable packaging, fast shipping. Very serious store.
very happy thanks
great quality, beautiful colours, arrived quickly, would recommend
looks better in the picture
The crystal was not as nice as the ones in the picture, but all in all it’s alight also came quickly
The pendant is not the same
I am very happy with my order. The crystal is very beautiful with beautiful colors the size is ideal as a pendant. I received it with a chain very well. I would have ordered more but it was very long to happen. I recommend this store for the quality.
Lovely!
Beautiful pendant, made neatly. After payment, the order was written to the store and he sent a photo of 5 pendants to choose from. The order came quickly in 2 weeks. Many thanks to the seller!
Very happy, will be ordering another one today
It's great that the store offers such a low cost for . Thanks!
Came quickly, packed Fire!!!
A green stone came in. I wanted to be colorful. But this will also go
I was hoping it would have a different color but it's still very nice. It looks a bit like glue, but it can be easily removed.
Very dark stone! Damage
totally worth its money. recommend.
Very beautiful, I love it <3 Sooo fast delivery to Poland.
I couldn't rate 5 because I never received it, package service lost my package and according to them was delivered... despite that store communication was great and she/him was there all the time to assist me.
Her color came
It came in 10 days in Krasnodar, everything is fine, well packed, I advise.
My daughter likes me.
Exactly as in the picture
Прекрасный кулон, пришел относительно быстро, упакован хорошо. Главное то, что флюорит натуральный.