Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice ring, consistent with the photo
Did not please with the size, and so the quality of the norms
Ring is soooo beautiful! Thank you Seller!!
On the finger does not sit well...
In the photo, everything is visible and the size
17,5 is too big. And it looks good.
Everything corresponds, fast delivery. I ordered several sizes, in photo 6 (equal to 16)
I received the order, I will write a review later-now on a business trip...
Cute ring
Big One. Sits freely. Maybe I was wrong about the size, I do not know.
The ring is excellent, previously took this. Only this time I was wrong with the size-it's great for me .. But otherwise excellent.
I received no this size as zamawiałam, qualitatively nice
The ring is pretty, on my finger came up. Quality is good, let's see what will be in a couple of months. I took the size 4. delivery is fast. Thank you store.
Very good ringlets Two years ago I took the same golden color, the quality is good nothing darkened Koroch, I advise
Great. I'm asking for it again in another color because I liked it very much and it's very tough, you can do anything with the ring and it's okay, very good
I love it so much, it so real
This Product is very good the way I saw it online
Very nice ring the size is perfect!
As in the photo. Very beautiful. do not blacken. on 16,5 please size 7
llegó el producto tal como la imagen. muy bien empacado.
I am very glad. Pretty Wedding Ring
Все подошло,дошло за месяц,кольцо как на фото продавца,размер подошёл!Спасибо!
Before Volgograd, the ring was 5 weeks old. Has received before the declared deadline. Size 9 at 19 came up perfectly. It is convenient that the ring on the inside is not exactly beveled, but rounded. So wear and remove-it is convenient to wear.
In a regular quality
Took on the size 16,5 -17 6 size, and say more goes to 16,5, delivery about a month, looks great
A little did not fit the size, and so everything is good
Not high quality and glitters were very dull
Great ring. Same as in the photo. Size 8 on our 18. Delivery is a month, tracked. Seller recommend
The goods came on the last day, corresponds to the description. The color is similar to rose gold.
It takes 11 days to arrive, I love
It's beautiful 100% equal to the photo, I ordered size 7 but I got a little loose on the ring finger that measures 5,4 cm but it was perfect on my middle finger, I recommend
vraiment jolie et délicate
I recommend
I ordered the size 7, at 17. The ring is cute and pretty. Looks like gold, I hope in the sock will not fail. Delivery to St. Petersburg 15 days. Thank you store.
Avoid sound avbildet.
A little big than the measurements put on but very nice
On the Russian 16.5 ordered a size of 6. Well approached, I liked the ring
красивое колечко
Beautiful, quality ring. Thank you store!
I have a finger size of 16.5 here chose 7 and it's perfect
Size 4. looks not very, as if plastic.
Quickly passed, very beautiful and comfortable!
Recommend take your size, zamówiłam first size 7 because myślałam, not will ring by ankle but was definitely too large, 6 is OK.
Very beautiful, color gold 585. R. 6 = p.16. I recommend the store.
love it
Заказываю второй раз такое кольцо первое не подошло по размеру, размер 5 на 16,5 самое то. Первое кольцо шло 11 дней, а второе почти два месяца до Алт, края, возможно из-за НГ праздников, а может почта наша так работает. Кольцами довольна первое кольцо размера 7 оно подошло мужу, у него 17,5.Ношу уже 2 месяца оно не стерлось. За такую цену рекомендую.
Еольцо красивое,смотрится дорого как настоящая обручалка.К сожалению не угадала с размером.Трек не отслеживаптся.Доставка в РБ почти 2 месяца.
Prettiest
Cool
Very nice the ring, I have varías for weeks wearing it and yes, it's stainless steel, it hasn't gotten ugly
Recommended just like the photo, it's beautiful
Beautiful, neat ring, fully consistent with the description. It's the United Parcel. Order 11.04, came in 5.05. Super!
Super Ring, corresponds to the description, came to Vitebsk Belarus, in 16 days.
Produit compliant
Cool ring until one day I could not wear U say blacken or not
Užsakyta 02.13 gauta 03.25 į omniva pastoma
размер 6 на 16-16,5 не темнеет,рекомендую
кольцо понравилось,тоненькие, спасибо продавцу.
Too small
It came quickly, 3 weeks before Krasnodar, in general beautiful, but the size did not fit the pinky bolshevato, it's not enough to get anywhere, I'm not sure.
Super beautiful ring!!!
A little fair. Size a little less than normal.
It's very nice and the material looks good. I hope the color lasts
Loved, very bright as imagined
Everything is fine
Fit in size. No glaring shine, noble and discreet!
Apparently well, I don't know if it rusts or deteriorates yet but everything's fine so far
Beautiful and blazing fast in the shipment
Cute ring but too small. Strongly malomerit, at 16 r-r did not fit.
Cool rings, shine, look like gold, gold dressing, for comparison, really liked, the size approached only 8, turned out to be bigger, 9 only on the index or thumb!! The store is well done, everything quickly did, it came quickly, thank you, I recommend! I'll order more, smaller!
Beautiful and quality ring
Perfect!
Very good goods, delayed delivery, the photo does not transmit beauty.
The ring of the neummovirne, bliscuce, and the head was worn by dovgo, took such, ale in the inchom and. Before Ukraine, it was pribulo for 28 days. On the circumference of the finger 50mm, took the 5th rosemir, then the three of them are spacious. Definitely recommend. Three stores did not do it.
A long toe.
Very nice and beautiful. I liked it.
Very nice. I hope you keep the color and brightness. I loved it.
Looks like gold, thick, in the photo for comparison wedding ring real gold
Parfait !
conforme
Different rings. A number of gold look quite
Cool
Very nice but I think the size chart doesn't fit reality, because it's bigger than I calculated. Order one or two sizes less than you get
Beautiful ring, are satisfied
It came not that ring, ordered as gold, but alas, and so very beautiful
Quality is good, I think it will last a long time!
As the picture. It's very pretty. Very fast shipping.
Simpotichnaya kolechko)) came to the Altai territory very quickly about a month. I did not communicate with the store.
Thank you very much
Beautiful ring, ordered the wrong size, sorry. The ring was not enough. Next time I'll order more
It came in less than a month all as in the photo. Seller recommend
Delight, for such money
я в восторге, НО имейте ввиду , что размер как будто больше, у меня по идее 7, но они прям болтаются
Beautiful ring, thank you, 5 stars.
Very good material and I arrive very fast
Quality ring. I was afraid that I would not guess with the size, but I guessed. It came quickly together with other orders. Quality is satisfied. In the sun glitters bright. Allergies did not cause material. The order is satisfied. I did not communicate with the store.
love it!
Perfect and matches with the description
Good quality rings. It's like the description. A clear table for measuring the size. The size approached me and my husband. Recommend!!!
Ожидалось лучшего
Expectacular, incredible. It's perfect.
Gold color such as the picture. Recommend sprzedawce
Knew store as ordered these rings in rosé, I use all the time for all, great quality, keep it up!!!!
The quality is excellent!
I liked it very much, the size of the 5-on lecture 15,5 came up perfectly!
Well perfect just like in the picture and description I will repeat great purchase again, the ring is very nice.
Good ring, all as in the photo
Thick The photo shows.
I ordered 17.05 came 12.07, long). It looks like he's a million years old, there are no scratches
Shipping to UK in 6 weeks shipment dotarła without damage, ring good workmanship, size fits EU 13/14
fast delivery. it is good. i like it
OK
Very beautiful ring she fiancaille s'agence well with my ring two tone. I am very satisfied!
Very nice!!! delivery-week!!!
Arrived in 20 days, as the image, good furniture material, packing easy, but about foremost very bright, loved, carvings correct!
Got to Moscow by mail in a month. Excellent ring, beautifully shimmering, color like rose gold, if put next to roses. Gold, you can not distinguish. I hope it does not fit :)
Original. Thank you. Delivery fast
Beautiful!
am glad I received my oder at the right time..
The goods are good with size did not guess, delivery fast
Corresponds to the photo) quality, Pts looks like a hoax if you wear a corresponding dress) in the sun glitters, your husband and son also liked it, they thought it was it was gold,, as abroad) shorter class!
මරු බඩු
Luxurious rose gold color Prego
Very nice and cute ring, I advise all girls) the size approached smoothly, measured on the size grid of the store. Quality ring, look just shikaaarny. Arrived just under a month, ordered 11.01 received 08.02. I advise the seller and the goods!
Going for a long time, but it is. Like the picture, pleasant to the touch. The size of ring finger and ordered Table 9, very much.
Cool ring, bought to wear on Falang. It came in about 2,5 weeks to Moscow.
Bello
Very cool and most importantly very thick ring village in size is very satisfied
кольцо пришло быстро
A good ring, I 've been wearing a color for a month does not change, does not darken
very good
2 months to St. Petersburg. Description correspond to: thick, rough, sparkling, beautiful, color like gold 585 (tamper). Dimensions in the photo. Photo with flash and without.
Beautiful, I want another such
Looks just like in the picture ^^
Dommage trop petite. Très belle.
Order received! While I like everything very much! Glitters chic! Let's see how it will be worn!
It came faster than expected, the state is perfect, does not leave a grass
they all came today. too small. but they are pretty
Thank you ring is very beautiful and fits well on your hands.
Cool, in size
Great Ring! Thanks to the finger 5, 4 fits 7 size (densely, but not squeeze).
Beautiful
The ring is good, the size is perfect for me on the 16th
The ring is very good, it sits nice On the finger, the color is what I wanted
Love the ring... THANK YOU SO MUCH!!
It's very nice, it matches the size, it's perfect.
Corresponds to the description
Nice looking
Ordered 24.12.20, came 19.02.21, the ring is good, 6 size as our 17
Super
very nice
Beautiful ring! At its size 14,5 took 4, slightly large, but not critical, due to its thickness sits normally, does not fall down. At 15 the size will be small. It looks decent. I'm happy! It came in two weeks. Seller recommend.
Very good quality, as described .. Thank you